Automotive Sales, Business Development, Calendar Management, Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Employee Assistance Plan, Industry/Trade Analysis, Needs Assessment, Organizational Skills, Promotional Programs, Resolve Customer Issues, Sales, Sales Support, Vehicle Driving
Job Type
Full-time
Description
Automotive Call Center/Business Development CenterJob DescriptionAre you a proactive communicator with a passion for sales and customer service? Kiefer Mazda is seeking an experienced Sales BDC Representative to join our team. We pride ourselves on providing top-notch service and creating exceptional experiences for our customers.
Responsibilities:
- Engage with customers via phone, email, and chat to understand their needs and schedule appointments for test drives and vehicle purchases.
- Follow up with leads promptly and efficiently, maintaining a high level of professionalism and customer service at all times.
- Utilize CRM software to manage and track customer interactions, ensuring all leads are properly documented and followed up on.
- Collaborate with our sales team to provide seamless support throughout the sales process, from initial contact to vehicle delivery.
- Stay informed about our products, promotions, and industry trends to effectively communicate with customers and address their inquiries.
Requirements:- Previous experience in automotive sales, BDC, or customer service roles preferred.
- Strong phone etiquette.
- Strong communication skills with the ability to build rapport and establish trust with customers.
- Excellent organizational skills and attention to detail to manage multiple leads and follow-up tasks.
- Flexibility to work evenings and weekends as needed to accommodate customer schedules.
Benefits:- Paid time off (PTO) for vacation, personal, and sick days.
- Matching contribution to your 401K retirement savings plan.
- Employee discount on vehicle purchases, servicing, and parts.
- Medical, dental, and vision insurance coverage for you and your eligible dependents.
- Life insurance for added peace of mind.
- Certified DailyPay partner.
- Employee Assistance Program.
If you're a motivated individual with a passion for sales and customer service, we want to hear from you! Join our team at Kiefer Mazda and be part of a winning culture dedicated to exceeding customer expectations.