Overview:
The Sales Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Sales department.
The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
- Follow up with customers indicating purchasing interest through our website.
- Follow up with prospective customers and return email / voicemail.
- Support on-line customers by setting appointments.
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
- Receive all inbound sales calls and Coordinate schedules of salespeople and sales appointments.
- Commit to becoming an expert and gain in-depth knowledge of vehicles and technology.
- Follow up with existing customers to confirm their satisfaction and generate leads.
- Provide sales management information by completion reports.
- Attend sales meetings and training sessions as required.
- Follow all company policies and procedures.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications:
- No Experience required (sales experience preferred).
- 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
- Automotive experience a PLUS!
- Must be able to work nights and weekends.
- Must be engaging, inquisitive, curious with a non-aggressive/always willing to help attitude.
- Internet Sales experience a PLUS!
- Excellent writing and typing skills.
- Must have the drive, passion and confidence to be successful.
- A desire and ability to work in a performance and process driven environment.
- Excellent customer satisfaction skills.
- Strong organizational and time management.
- Proficient in Microsoft Office.
- Professional appearance and work ethic.
- Self- starter and self- motivator.
- Bilingual- a plus.