Sales/Business Development Liaison- Home Infusion- Penn Medicine at Home

Responsibilities:

• Ensures patient/customer satisfaction through complete and continuous measurement of satisfaction levels for all key customer groups. Anticipates patient/customer physical and emotional needs and assures that they are accommodated. Takes action to make up for lapses in service.
• Works with Penn Medicine entities and suppliers to develop programs, services and change initiatives that anticipate future customer needs, build customer loyalty and generate growth.
• Develops and maintains a high level of knowledge and expertise in all services. Provides accurate information about Penn Medicine at Home services regarding criteria for admission, available services, reimbursement criteria, and coverage under Medicare and Medicaid.
• Develops and implements sales strategies to capture new business. Performs extensive prospecting and proposal preparation. Develops and implements sales strategies at key accounts within Penn Medicine at Home.
• Maintains communication with referral sources and continually monitors satisfaction. Troubleshoots service failures to maintain referral sources. Conducts periodic reports/feedback for referral sources on referral history and patient statistics.
• Responsible for positioning Penn Medicine at Home as a leader in communities and physician practices in designated territory. Acts as a resource to clinical staff and referral sources on home care services including hospice and end of life care.
  

Credentials:

• Car and Car Insurance (Required)
• Driver's License (Required)

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)
• 3+ years Documented, successful sales to physicians, discharge planners, etc. or related experience in health care (Required)
• Experience with infusion and injectable therapies (Preferred) 
• Familiarity with insurance processes, including prior authorizations, benefit investigations, and payer requirements (Preferred)
• Understanding of care coordination across multiple sites and transitions of care (Preferred)
• A strong commitment to high-quality, patient-centered care, with attention to detail and follow-through (Preferred)
• Knowledge of managed care trends, payer strategies, medical policies, and pharmacy benefit managers (PBMs), or the ability to quickly develop expertise in these areas (Preferred)
• Strong communication and collaboration skills, with the ability to work effectively across clinical, operational, and payer-facing teams (Preferred)