Advantage Auto Group is committed to creating an exceptional work environment because we know our employees are our greatest asset. Thanks to our incredible team, we've earned numerous industry awards and continue to grow year after year.We are currently seeking a Sales Business Development Representative (BDC) to join our call center team. This role plays a key part in the customer experience by supporting service customers with appointment scheduling, vehicle updates, and retention efforts.The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment with a strong focus on customer satisfaction.Key ResponsibilitiesFollow scripts and dealership guidelines on all inbound and outbound callsAnswer incoming calls promptly, professionally, and with a customer-first mindsetAccurately enter and maintain customer information in the CRM systemSchedule service appointments in accordance with dealership policiesMaintain balanced appointment distribution across the scheduleOutbound call responsibilities include (but are not limited to):No-show follow-upsAppointment confirmationsLead follow-upsDaily task list completionComplete 125 outbound calls per dayAchieve a goal of 5–7 appointments set per dayMeet or exceed daily, weekly, and monthly performance goalsMaintain professionalism, reliability, and a positive attitude at all timesPerform additional duties as assignedQualificationsPrevious call center, BDC, or customer service experience preferred (automotive a plus)Strong communication and phone skillsAbility to multitask and stay organized in a high-volume environmentBasic computer skills and CRM experience preferredDriven by goals, performance, and resultsWhy Join Advantage Auto Group?Competitive pay structureGrowth opportunities within a rapidly expanding organizationSupportive and team-oriented work environmentOpportunity to be part of an award-winning dealership group#J-18808-Ljbffr