Job Description
About the Role:
As a Sales Business Retention Representative, you will deep dive into customer needs while retaining and re-engaging customers. Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms.
Responsibilities:
- Engage with existing customers to understand their needs and concerns.
- Provide moderate product and service support to solve customer issues.
- Develop retention strategies based on customer feedback.
- Re-engage lapsed customers by leveraging targeted communication strategies.
- Conduct regular follow-ups to ensure customer contentment.
- Contribute to the development of customer retention programs.
- Generate detailed reports on customer interactions and retention metrics.
- Support sales efforts through detailed data analysis and trend identification.
- Coordinate with marketing to align on retention campaigns.
- Assist in the creation of personalized customer retention plans.
Skills:
- Enhanced Communication: Improved skills in engaging with customers.
- Advanced Customer Service: Expanded abilities to provide product and service support.
- Data Analysis: Proficiency in analyzing customer interaction data.
- Conflict Resolution: Capability to resolve moderate customer conflicts.
- Strategic Thinking: Skill in developing and executing customer retention strategies.
- Team Coordination: Ability to work closely with cross-functional teams.
- Analytical Mindset: Enhanced skills in identifying trends and patterns.
- CRM Proficiency: Moderate expertise in customer relationship management tools.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$63,200.00 - $108,200.00 USD
This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Numbers & Facts
| Location | Philadelphia, PA |
| Industry | Computer/IT Services |
| Salary | $63,200–$108,200 Per Year |
| Company Size | 10,000 employees or more |
| Year Founded | 1836 |
| Website | http://wolterskluwer.com/ |
About Company
At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.
Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.
Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.
Skills
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