Sales & Catering Specialist

Key Responsibilities

• Provide administrative support to the Sales, Event, and Catering Managers Answer phone calls, emails, and customer inquiries professionally
• Prepare quotations, contracts, proposals, banquet event orders (BEOs), and sales reports Maintain client databases and filing systems
• Schedule appointments, meetings, site inspections, and event walkthroughs
• Coordinate with hotel departments regarding group bookings, catering requirements, and event logistics
• Assist Event and Catering Managers with planning and coordinating special events, banquets, conferences, weddings, and corporate functions
• Communicate event details with clients and internal departments to ensure successful event execution
• Assist in preparing event schedules, function sheets, and related documents Monitor event timelines and support day-of-event coordination when needed Assist in preparing marketing materials and presentations
• Follow up with clients regarding conformations, payments, contracts, and feedback Handle correspondence and distribute internal communications
• Enter and update sales and catering data in hotel management systems Maintain organized records and office supplies

Qualifications

• High school diploma or equivalent; diploma or degree in hospitality, business administration, marketing, or related field preferred
• Previous hotel, catering, sales, or event coordination experience preferred Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Professional appearance and customer service attitude Ability to work under pressure and meet deadlines

Preferred Skills

• Knowledge of hotel reservation and catering management systems
• Understanding of sales, banquet, and event coordination processes
• Strong customer service and problem-solving skills
• Time management and administrative skills

Working Conditions

• Office-based within the hotel property with occasional event-floor responsibilities
• May require flexible hours, including evenings, weekends, and holidays during events
• Frequent interaction with guests, corporate clients, vendors, and event organizers