Sales Center Manager

Duties and Responsibilities

• Monitor inventory stock levels and merchandising of showroom.
• Manage inventory to ensure minimal loss throughout the year.
• Recruit, hire, train and develop new associates in compliance with labor laws and company policy.
• Manage workforce including Warehouse, Shipping/Receiving, Delivery, Fleet Drivers, Showroom, Counter Sales and Sales personnel.
• Promote safety awareness ensuring associates are employing safe practices at all times.
• Effectively manage the branch P&L.
• Holds self and others accountable for delivering exceptional customer experience while addressing customer needs and concerns in a timely manner.
• Analyze and measure business trends, while working with local sales personnel and regional leadership to develop strategies for increased store traffic.
• Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers, vendors and employees.
• Coordinate sales center training and company/center events.
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned. Required Qualifications

• 2-4 years of operational experience with retail or wholesale industry.
• Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.
• Demonstrated ability to grow sales in a retail environment.
• Experience analyzing and using customer, market, or competitor data to make informed decisions.
• Ability to build and maintain positive relationships with customers, vendors, and employees.
• Experience leading a team of employees towards achieving company goals.
• Computer literacy with proficiency with MS office applications.
• Capable of working in a fast-paced environment with ability to multi-task on different levels.

Preferred Qualifications

• Experience within the HVAC industry with proficiency in air conditioning, heating and ventilation equipment at the distribution level.
• Experience working with contractors.
• Prior leadership roles with P&L responsibility.
• Proven success in sales, operations, purchasing, and warehouse/inventory management.
• Mechanical or technical background.

Work Schedule: Mon-Fri , with occasional Saturday during season. Requires morning, afternoon and early evening availability. Must be available to work weekends for annual companywide physical inventory.

Physical Demands Demand Frequency

Sedentary - Lifting 0-10 pounds Frequent

Light Lifting - 10-20 pounds Frequent

Moderate Lifting - 20 to 50 pounds Frequent

Heavy Lifting - 50 to 100 pounds Occasional

Pulling/Pushing, Carrying Frequent

Reaching or working above shoulder Occasional

Walking Frequent

Standing Frequent

Sitting Occasional

Stooping Occasional

Kneeling Occasional

Repeated Bending Occasional

Climbing Occasional

Desk Work/Computer use/Telephone use Constant

Operating a motor vehicle Occasional

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc Occasional

Other - Talk, Drive, visit customers etc. Occasional

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.