SALES CENTER OPERATIONS MANAGER II

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sales Center Manager - Operations is responsible for leading all store operations, personnel, and customer-facing activities to ensure an exceptional service experience and strong business performance. This role oversees sales execution, customer engagement, budgeting, operational excellence, and team development in alignment with company policies, procedures, and strategic goals.

Business & Revenue Management

• Achieve annual revenue, budget, and business objectives.
• Analyze and manage store expenditures to ensure compliance with budgetary requirements.
• Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
• Provide accurate and achievable sales forecasts to support corporate planning.
• Align store performance with corporate goals, standards, and objectives.

Customer Relationship Development

• Develop and maintain strong business relationships with key customers within the store's coverage area.
• Communicate closely with customers to maximize market penetration and margin potential.
• Advise customers on product selection, pricing, order management, and sales opportunities.
• Ensure superior service levels through proactive communication and relationship building.

Team Leadership & Development

• Clearly define goals and performance expectations for Sales Service Center (SSC) personnel.
• Provide leadership, coaching, and direction to staff in pursuit of store objectives.
• Recruit, hire, and manage SSC team members, including performance management and development.
• Train and lead associates across all operational areas: customer service, order management, purchasing, warehouse functions, office administration, truck management, and system processes.
• Cross-train in all SSC functions and assist operationally when necessary.

Operational Excellence

• Manage store metrics and KPIs to ensure high performance and audit compliance.
• Implement strategic plans that support corporate initiatives.
• Ensure adherence to Human Resources policies, including hiring, performance, discipline, and DOT compliance.
• Oversee credit transactions and manage account collections in a prudent manner.
• Maintain safety program standards, ensuring all associates are properly trained and compliant with expectations.
• Perform other related responsibilities as assigned to support business and operational needs.

Experience & Qualifications

• High school diploma and 5+ years of relevant sales experience, OR

Bachelor's degree in Business or related field and 1+ year of relevant sales experience.

• Minimum 4 years of prior selling experience.
• At least 2 years of previous management experience.
• Prior customer service experience is a plus.

Competencies

• Strong interpersonal skills and excellent verbal/written communication.
• Analytical aptitude with strong organizational and time‑management abilities.
• Proven leadership, training, and team‑building capabilities.
• Ability to multi‑task with strong follow-up and follow-through.
• Proficiency in MS Word, Excel, and PowerPoint.
• Must be Dal‑Tile certified to operate powered industrial trucks.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.