Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The Sales Center Manager Operations is responsible for leading all store operations, personnel, and customer-facing activities to ensure an exceptional service experience and strong business performance. This role oversees sales execution, customer engagement, budgeting, operational excellence, and team development in alignment with company policies, procedures, and strategic goals.
Business & Revenue Management
Achieve annual revenue, budget, and business objectives.
Analyze and manage store expenditures to ensure compliance with budgetary requirements.
Review sales reports to evaluate sales volume, margins, profit/loss (EVA), and overall performance.
Provide accurate and achievable sales forecasts to support corporate planning.
Align store performance with corporate goals, standards, and objectives.
Customer Relationship Development
Develop and maintain strong business relationships with key customers within the stores coverage area.
Communicate closely with customers to maximize market penetration and margin potential.
Advise customers on product selection, pricing, order management, and sales opportunities.
Ensure superior service levels through proactive communication and relationship building.
Team Leadership & Development
Clearly define goals and performance expectations for Sales Service Center (SSC) personnel.
Provide leadership, coaching, and direction to staff in pursuit of store objectives.
Recruit, hire, and manage SSC team members, including performance management and development.
Train and lead associates across all operational areas: customer service, order management, purchasing, warehouse functions, office administration, truck management, and system processes.
Cross-train in all SSC functions and assist operationally when necessary.
Operational Excellence
Manage store metrics and KPIs to ensure high performance and audit compliance.
Implement strategic plans that support corporate initiatives.
Ensure adherence to Human Resources policies, including hiring, performance, discipline, and DOT compliance.
Oversee credit transactions and manage account collections in a prudent manner.
Maintain safety program standards, ensuring all associates are properly trained and compliant with expectations.
Perform other related responsibilities as assigned to support business and operational needs.
Experience & Qualifications
High school diploma and 5+ years of relevant sales experience , OR Bachelors degree in Business or related field and 1+ year of relevant sales experience .
Minimum 4 years of prior selling experience .
At least 2 years of previous management experience .
Prior customer service experience is a plus.
Competencies
Strong interpersonal skills and excellent verbal/written communication.
Analytical aptitude with strong organizational and timemanagement abilities.
Proven leadership, training, and teambuilding capabilities.
Ability to multitask with strong follow-up and follow-through.
Proficiency in MS Word, Excel, and PowerPoint.
Must be DalTile certified to operate powered industrial trucks.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
Job Type Sales Jobs
Req ID 93271
Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled