Sales Chat Representative (Inside Sales)
School Outfitters | Convert customer demand into revenue through live chat and follow-up | Cincinnati, OH | On-site Work Environment Build a Career Where You Make an Impact Every Day
Why This Role Matters
We're looking for a high-performing Sales Chat Representative who will serve as a critical conversion engine for School Outfitters. Success means more than answering an inquiry or creating a quote; it means owning the opportunity through the buying process and driving it toward an order.
What You’ll Own
Revenue & Sales Performance - Own an annual individual sales goal of $8 million or more.
- Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships.
- Manage opportunities from initial engagement through order placement, improving quote-to-order conversion and close rates.
- Ask for the order, create appropriate urgency, and identify opportunities to increase order value through additional School Outfitters solutions.
Consultative Selling & Opportunity Development - Conduct discovery conversations to understand customer needs, budgets, timelines, decision-making processes, and purchasing objectives.
- Recommend solutions that align with customer requirements and proactively address barriers to purchase.
- Maintain consistent follow-up until the opportunity is won, lost, or appropriately dispositioned.
- Prioritize activity based on opportunity value, customer intent, timing, and revenue potential.
Customer Retention & Relationship Growth - Build lasting customer relationships that encourage repeat business and long-term loyalty.
- Expand existing relationships and identify future projects and opportunities.
- Position School Outfitters as a trusted resource by educating customers on our products, services, contracts, and solutions.
How You’ll Make an Impact
- $8 million or more in annual sales revenue
- Achievement or exceedance of individual sales goals
- Improved quote-to-order, lead-to-order, and lead-to-quote conversion
- Customer satisfaction and overall customer experience
What We’re Looking For
- Bachelor's degree preferred.
- At least 3 years of previous sales experience with demonstrated success achieving or exceeding individual revenue goals.
- Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue.
- Strong consultative selling, discovery, negotiation, objection-handling, and closing skills.
- Demonstrated ability to build and retain customer relationships.
- Strong sense of urgency, personal accountability, organization, prioritization, and time-management skills.
- Excellent verbal and written communication skills.
- Ability to analyze performance, adjust sales activity, and thrive in a fast-paced, goal-oriented environment.
- Experience with AI solutions preferred.
Schedule - Monday-Friday, 9:00am to 6:00pm
- No weekends or holidays
What You’ll Gain
- Direct ownership of measurable revenue outcomes.
- The opportunity to build long-term customer relationships.
- A position where initiative and results are rewarded.
About Us
At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities. We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us.
Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule.
If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here.
Compensation, Benefits & Work Environment - Competitive base + commission and bonus opportunities
- Employee Stock Ownership Plan (ESOP)
- Comprehensive benefits package
- Onsite work environment (Cincinnati, OH)
Apply Today
If you’re ready to lead a team, drive performance, and make a measurable impact on revenue and growth, we’d love to hear from you.
Apply today to start the conversation.
School Outfitters is an equal opportunity employer. EEO – Disabled / Veterans.
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