Sales & Client Experience Associate
Full-Time | In-Person (Beverly Hills) | Wednesday - Sunday
About the Role:
We’re hiring a Sales & Client Experience Associate to join our growing team at Jack Weir & Sons, a family-owned luxury fine jewelry company. This role is perfect for someone who is adaptable, organized, and thrives in a client-facing environment. You’ll work closely with the Head of Sales and support all aspects of the sales cycle—from lead response and client outreach to virtual appointments and post-sale logistics.
This is an opportunity to grow into a high-level sales professional, learning from one of the top performers in the business while delivering a world-class experience to our customers.
Responsibilities
Sales & Client Communication
Respond to all inbound inquiries across email, chat, social, and phone within 30 minutes during business hours
Conduct virtual and in-person appointments with prospective clients
Manage ongoing outreach to existing clients via email and phone calls
Assist in weekly live sales events, handling client follow-up and questions
Customer Service & Fulfillment
Coordinate with the admin and fulfillment team for resizing, repairs, shipments, and custom orders
Serve as a liaison for post-sale care and logistics inquiries
Track and update deal progress, client preferences, and communication logs in HubSpot CRM
Cross-Functional Collaboration
Work closely with the marketing team to respond to warm leads and assist in closing opportunities
Partner with the sales lead to refine client outreach strategies and track deal performance
Participate in local and national pop-ups/retail shows as needed (occasional travel required)
What We’re Looking For
Warm, articulate, and professional communicator
Highly adaptable, organized, and detail-oriented
Strong follow-through and a natural ability to prioritize
Client-first mindset with emotional intelligence
No CRM experience required—but you must be eager to learn quickly and take initiative
Work Schedule
Sunday through Thursday, in-person at our Beverly Hills showroom
Occasional weekend travel required for retail events
Key Objectives
Deliver an exceptional client experience across every touchpoint
Help drive deal flow by nurturing leads, following up consistently, and managing logistics
KPIs
Lead Response Time: Under 30 minutes during business hours
Follow-Up Completion: 100% of open deals followed up weekly
Client Engagement Rate: 25%+ of past clients re-engaged quarterly
Appointment Close Rate: 40%+ conversion from appointments to active deals
Sales Contribution: Assist in hitting monthly/quarterly sales targets
Resolution Time for Service Requests: <48 hours
Team Values
Growth-Oriented
Accountability
Team Collaboration
Fun
Integrity
Analytical Thinking