Sales & Client Experience Coordinator

Sales & Client Experience Coordinator -- Tucked & Tidy

About Us

Tucked & Tidy is a relationship-oriented home care company focused on creating calm, dependable, and thoughtfully maintained home environments for busy households throughout Somerset County and surrounding areas.

We believe home should feel like a refuge -- not another source of stress.

Our company is intentionally built around:

• trust
• professionalism
• communication
• familiar faces
• stable recurring relationships
• dependable long-term care

We care deeply about creating smoother experiences not only for our clients, but also for the people who work within our team.

Position Overview

We are looking for a highly organized, emotionally intelligent, and people-oriented Sales & Client Experience Coordinator to serve as one of the primary points of contact for prospective and existing clients.

This role is far more than simply answering phones or booking appointments.

You will often be speaking with busy, overwhelmed, or stressed individuals who are looking for relief, support, and dependable help inside their home. We are looking for someone who can genuinely listen, understand what people need, communicate clearly, and guide clients toward solutions that truly fit their situation.

The ideal candidate is:

• warm and professional
• highly organized
• tech savvy
• emotionally perceptive
• calm under pressure
• an excellent communicator
• naturally compassionate
• a strong active listener
• confident in sales conversations without sounding pushy or transactional

This person should be able to build trust quickly while helping clients feel understood, cared for, and confident in the experience we provide.

Responsibilities

• Answer inbound phone calls, texts, emails, and online inquiries
• Guide prospective clients through the quoting and booking process
• Listen carefully to client needs and recommend appropriate services
• Build trust and confidence during sales conversations
• Follow up with leads and maintain ongoing communication
• Coordinate scheduling details and client preferences
• Maintain organized client records and notes
• Handle client concerns professionally and compassionately
• Support recurring client relationships and retention efforts
• Collaborate closely with office staff and field teams
• Use company software systems efficiently and accurately
• Assist owner with administrative and operational tasks as needed (approximately 10% of role)
• Help support healthy recurring schedules for field technicians and overall schedule stability
• Help create smooth, dependable client experiences from first contact onward

Schedule & Work Environment

• Hybrid position
• 3 in-office days per week
• 2 remote workdays per week
• Hours are Monday-Friday, 8:00 AM-5:00 PM (one hour break)
• No nights or major holidays

Qualifications

• Prior experience in sales, customer service, hospitality, or client coordination
• Strong communication and active listening skills
• Emotionally intelligent and able to read people well
• Highly organized and detail-oriented
• Comfortable handling multiple tasks and conversations simultaneously
• Tech savvy and able to learn software systems quickly
• Professional written and verbal communication skills
• Calm, dependable, and solution-oriented
• Able to handle sensitive or stressful conversations with maturity and empathy
• Strong follow-through and personal accountability
• Experience in home services, hospitality, or relationship-based service industries is a plus

Performance & Incentive Structure

This role plays an important part in helping maintain healthy recurring schedules for our field technicians and creating dependable experiences for our clients.

We believe strong scheduling consistency benefits everyone involved:

• clients receive smoother recurring care and familiar faces
• technicians receive more stable income opportunities
• the company operates more calmly and predictably overall

For that reason, this role includes performance-based incentive opportunities tied to areas such as:

• lead conversion
• recurring client retention
• booking consistency
• responsiveness and follow-up
• client experience quality
• schedule support and recurring growth

The ideal candidate understands that thoughtful sales and strong relationship-building directly contribute to the health and stability of the broader team.

What We Value

We care deeply about:

• professionalism
• kindness
• consistency
• communication
• reliability
• emotional maturity
• thoughtful service
• respect for both clients and team members

We are looking for someone who genuinely enjoys helping people and who understands that small details, communication, and emotional awareness can dramatically shape someone's experience.

What We Are NOT Looking For

We are not looking for:

• aggressive "closer culture" sales energy
• high-pressure tactics
• transactional communication styles
• pushy personalities focused only on numbers
• emotionally disconnected customer interactions

Our sales philosophy is centered around:

• active listening
• emotional intelligence
• calm professionalism
• understanding household needs and stress points
• helping people feel understood
• presenting thoughtful solutions that genuinely fit the client

We believe the strongest long-term client relationships are built through trust, communication, professionalism, and emotionally intelligent guidance -- not pressure.

Compensation & Benefits

• $28-32/hour depending on experience
• Performance incentive opportunities
• Hybrid work flexibility
• Supportive and team-oriented environment
• Paid training
• PTO eligibility (after 6 months)
• Opportunity to help shape and grow a highly respected local company

Final Thoughts

This role is ideal for someone who:

• genuinely enjoys helping people
• communicates naturally and thoughtfully
• values professionalism without being robotic
• thrives in organized environments
• wants to contribute meaningfully to a growing local company
• understands that trust, communication, and consistency matter deeply in recurring service relationships

At Tucked & Tidy, we believe thoughtful recurring care begins long before the cleaning appointment itself -- and this role plays an important part in shaping that experience.