Job Title: Sales Consultants Duration: 3 - 6 months Contract with possible extension Location: Costa Mesa, CA - Onsite Role Payarate: $22/h on W2.
Work Schedule: Scheduled hours are typically 38.75 -40 hours for a 5-day work week. Normal Mall Hours:
Mon - Thurs: 10am -8 pm
Fri- Sat: 10am -9pm
Sun: 11am -7pm
POSITION OBJECTIVE:
The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.
PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:
Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling.
Achieve and exceed sales goals that are consistent with Client Design Store sales objectives.
Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
Stay current with new product developments and market trends.
Develop problem-solving techniques to handle customer issues.
Maintain professional relationships with customers and colleagues.
Assist in loss prevention through awareness and close attention to detail.
Ability to merchandise using Client Design standards and Directives.
Follow all company and employee policies.
Complete Daily Assignments (i.E. Maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.).
Assist with receiving, checking in and putting away or displaying merchandise shipments.
Follow and complete Management Directives as well as other duties assigned.
Adhere to assigned schedule.
All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up).
Prepare and participate in physical inventory and cycle counts.
Use of security measures (alarms, locks, safe, etc.) effectively.
Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
Other duties and/or responsibilities as required or assigned.
MINIMUM QUALIFICATIONS (Education, formal training, experience, specialized knowledge, and special skills):
High School diploma required. College degree or equivalent a plus.
Committed to excellence –quality driven.
Customer Service and Sales oriented.
Minimum of 2 years’experience in a high-end luxury retail sales environment, preferred
Proficient written and verbal communication skills.
Computer skills
Luxury Timepiece Sales, a plus
Ability to navigate a POS system
Positive and productive work relationships
PHYSICAL DEMANDS:
Extensive standing and walking on concrete surfaces.
Bending and stooping.
Overhead reaching.
Climbing a ladder.
Lifting or pushing up to 50 lbs.
When necessary, overtime may be required. As much advance notice as possible will be provided.
Ability to work under pressure.
HIERARCHICAL STRUCTURE:
Reports to Store Management.
Numbers & Facts
Location
Costa Mesa, CA
Skills
Business Developmentunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Concreteunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Exceeded Sales Goalunmatched
High School Diplomaunmatched
Inventory Cycle Countsunmatched
Lift/Move 50 Poundsunmatched
Loss Preventionunmatched
Market Trend Analysisunmatched
Organizational Skillsunmatched
Performance Metricsunmatched
Physical Inventoryunmatched
Point of Sale (POS) Systemsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Shipmentsunmatched
Resolve Customer Issuesunmatched
Retail Managementunmatched
Retail Salesunmatched
Revenue Growthunmatched
Salesunmatched
Shipping/Receivingunmatched
Staff Policiesunmatched
Team Playerunmatched
Up-Sellingunmatched
Writing Skillsunmatched
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