Description Sales success does not happen without strong customer support. The Inland Northwest Distribution Business is looking for candidate excited to turn sales opportunities into real revenue. Intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Works with the Customer Service team to ensure high quality customer service and support. This is a sales position that will primarily support the Inland Northwest market from the Billings Distribution Center. Accountabilities: Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively. Able to assist with most to all order entry from the simple to complex needing guidance with only the more complicated or unique issues. Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issues in a timely manner with very few errors. Effectively submits new customer requests through SAP transaction (MDG). Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs. Specific to Distribution CSRs Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers. Executes promotions, specials, market pull through activities, and updates to products/pricing/service. Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources Coaches less experienced team members and may assist in some training We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry. Find out more about Weyerhaeuser at www.weyerhaeuser.com and learn our Story here: https://youtu.be/c2R_lQ7wo0A
About Company:
We grow trees and make forest products that improve lives in fundamental ways. Our wood products are used to build homes, where families are sheltered and raised. Our cellulose fibers are used to make diapers and other hygiene products that keep people clean and healthy. We innovate to use trees in products you may not expect, such as fabric, plastics and energy. We do these things because growing a truly great company isn’t just about great financial results or being a great place to work, it’s also about making a great contribution to society.