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Sales Coordinator (Central Territory)

Hitachi

Washington, DC

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Business Administration, Business Operations, Channel Management, Channel Sales, Communication Skills, Corporate Policies, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Decision Support, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Equipment Maintenance/Repair, Establish Priorities, Hitachi Equipment, Import/Export, International Business, International Trade Law, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Support, Order Delivery, Order Processing, Order/Customer Fulfillment, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Product Pricing, Record Keeping, Regulatory Compliance, Reporting Skills, Resolve Customer Issues, SAP, Sales, Sales Administration, Sales Analysis, Sales Forecasting, Sales Operations, Sales Support, Salesforce.com, Team Building, Technical Accounting, Time Management, Track Customer Issues, Trend Analysis, Warehousing, Writing Skills
LOCATION
Washington, DC
POSTED
Today
Location:
(HIESA) Chicago

Job ID:
R0133103

Date Posted:
2026-06-17

Company Name:
HITACHI INDUSTRIAL EQUIPMENT & SOLUTIONS AMERICA, LLC

Profession (Job Category):
Sales, Marketing & Product Management

Job Schedule:
Full time

Remote:
No

Job Description:

Job Title: Sales Coordinator (Central Territory)
Location: Elk Grove Village, IL
Type: Regular, full-time

Hours: Mon - Fri, 40 hours, 8:00am - 5:00pm

Department: Commercial Operations - Sales Administration
Reports To: Sales Administration Direct-Channel Supervisor

Position Overview

We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.

Key Responsibilities

Sales Support & Coordination
  • Provide day-to-day administrative and operational support to the Americas sales team
  • Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
  • Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
  • Track order status and proactively communicate updates to customers and sales representatives
Customer Relationship Management
  • Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
  • Maintain accurate customer records in CRM and ERP systems
  • Assist in resolving customer issues, including shipment discrepancies and billing questions

Cross-Functional Collaboration
  • Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
  • This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export
Documentation & Compliance
  • Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
  • Ensure compliance with international trade regulations and company policies
  • Maintain organized records of sales transactions and customer communications
  • Prepare import/export documentation as needed for international trade
Reporting & Analysis
  • Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
  • Analyze sales data to identify trends and support strategic decision-making
  • Assist in preparing presentations for internal and external stakeholders
Qualifications

Required:
  • Bachelor's degree in Business Administration or related field
  • 2-5 years of experience in sales coordination, customer service, or administrative support
  • Experience working with SAP is preferred. Salesforce experience a plus.
  • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Detail oriented with excellent organizational and multitasking skills
  • Strong written and verbal communication skills


Key Competencies
  • Attention to detail and accuracy
  • Time management and prioritization
  • Cross-cultural communication and collaboration
  • Problem-solving and adaptability
  • Customer-focused mindset
Compensation & Benefits
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Exposure to international business operations

About the Company

H

Hitachi

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