Administrative Skills, Computer Skills, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Data Quality, Dental Insurance, Documentation, Employee Assistance Plan, Healthcare, Healthcare Administration, High School Diploma, Insurance, Interpersonal Skills, Logistics, Marketing Communications, Microsoft Office, Operational Support, Organizational Skills, Plan Meetings, Process Improvement, Retirement Plan, Sales, Sales Communications, Sales Prospecting, Sales Support, Team Player, Vision Plan
Chambersburg, Pennsylvania
Full-Time / Non-Exempt / Pay based on experience
Reporting to the Sales Manager, the Sales Coordinator serves as the primary support for the Sales Department by coordinating department operations, supporting the prospect and admissions journey, and partnering across departments to deliver a seamless, person-centered experience for prospective residents, current residents, families, referral partners, and team members.
What you'll do:
- Provide administrative and operational support for the Senior Living team, including scheduling, documentation, reporting, CRM management, workflow coordination, and maintaining accurate department information.
- Serve as a key point of contact for prospective residents, families, referral partners, and visitors by coordinating communication, appointments, follow-up, and a welcoming customer experience.
- Collaborate with team members across Sales, Communications, and Admissions to support departmental priorities, projects, process improvements, and occupancy goals.
- Coordinate logistics and administrative details for events, educational programs, outreach efforts, and other community engagement activities.
Qualifications & Skills:
- High School Diploma or GED, required.
- Associates Degree, required; equivalent sales support or administrative experience may be considered.
- Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Hospitality, or related field, preferred.
- 2+ years of recent experience in a customer service, sales support, health care, hospitality or related role, preferred.
- Strong computer proficiency including Microsoft Office Suite, CRM, and other electronic record systems, required.
- Excellent customer service, communication, organization, and interpersonal skills, required.
- Ability to handle confidential information and exercise sound judgment, required.
- Ability to learn new systems, processes, and workflows, required.
- Collaborative team player with a positive and professional demeanor, required.
Benefits (dependent upon eligibility):
- Excellent Health, Dental and Vision plans
- Group Life Insurance
- Pet Insurance
- Employee Assistant Program
- Loyalty Bonuses
- Generous PTO
- 403(b) Retirement Plan
- Referral Bonus
Shift:
- Monday - Friday 8:00 am-4:30 pm
- Full-time, Non-exempt
- Occasional evenings and weekends as needed
Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.