Our client has been supporting America's manufacturers since 1970, providing industrial automation, process heating, sensing, safety, and control solutions. Representing over 50 leading manufacturers, we partner with customers to deliver high-quality products and engineered solutions that improve efficiency, reliability, and performance.
Position Summary
Our client is seeking a detail-oriented and customer-focused Sales Coordinator to support our sales and operations teams by managing customer orders, coordinating product delivery, and ensuring an exceptional customer experience from quote to fulfillment. This role is ideal for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and takes pride in delivering accurate, timely service to customers.
This position is a fully onsite role based out of our Toledo, Ohio location.
Key Responsibilities
- Process customer orders accurately and efficiently from receipt through fulfillment.
- Review order details, verify product availability, pricing, and lead times.
- Coordinate with internal teams, suppliers, and logistics partners to support on-time delivery of products and solutions.
- Prepare and maintain order-related documentation and records.
- Monitor order status and proactively communicate updates to customers and internal stakeholders.
- Resolve order discrepancies, shipment issues, and customer inquiries in a timely and professional manner.
- Support sales team members with order tracking, customer follow-up, and administrative activities.
- Maintain accurate customer and order information within ERP, CRM, and other business systems.
- Ensure compliance with company procedures, quality standards, and customer requirements.
- Contribute to continuous improvement efforts that enhance customer satisfaction and operational efficiency.
Essential job duties and responsibilities
- Required High school diploma or equivalent. Associate degree or additional training in business, supply chain, operations, or a related field preferred.
- 1 + years previous experience in order processing, sales support, customer service, inside sales, logistics, or a related administrative role.
- Preferred Experience supporting industrial automation, controls, manufacturing, electrical distribution, engineering, or related technical industries.
- Knowledge of supply chain, inventory coordination, material handling, or logistics processes is a plus.
- Strong attention to detail and commitment to maintaining a high level of accuracy.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Outlook and Excel.
- Experience working with ERP, CRM, or order management systems. Prior experience with EPICOR is a plus.
- Ability to work independently while effectively collaborating with remote and onsite team members.
Ideal Characteristics
- Strong organizational and problem-solving skills.
- A customer-first mindset with a commitment to service excellence.
- Ability to review and complete data entry, sales order entry and requests for quote process with accuracy
- Ability to proactively identify and resolve issues.
- Professionalism, accountability, and a collaborative approach to teamwork.
- A desire to support customers and contribute to company growth.
What we offer:
- Competitive compensation hourly rate of $18 to $20 per hour.
- Medical and vision insurance
- Collaborative team environment
- Join a team that values relationship-building, technical problem-solving, and customer success.
We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.