Administrative Skills, Advertising, Billing, Brand Management, Communication Skills, Computer Skills, Customer Support/Service, Dental Insurance, Hotel Reservation, Marketing/Sales Collateral, Organizational Skills, Property Management, Sales, Sales Presentation, Spreadsheets, Telephone Skills, Trade Shows, Vision Plan, Word Processing
Required Skills and Abilities:
- Assist in the organization and clerical duties of the Sales Office by functioning as the central contact for information.
- Responsible for assisting clients with reservations and booking the reservations through hotel database.
- Create group bookings, manage rooming lists, and handle changes.
- Assist clients with vouchers as well as folio and billing inquiries.
- Be point of contact for pick up reporting and distribution of resume and BEO packets to teams.
- Politely and professionally answers the telephone and greets clients.
- Maintain an organized professional-looking office environment
- Maintain an accurate and easy-to-use filing system for storing sales documents.
- Create and distribute reports necessary for the department.
- Develop professional sales presentation materials, with guidance and utilizing available resources.
- Respond to inquiries - inbound phone, written, advertising, tradeshows.
- Conceptualize, draft, and send well-constructed and professional correspondence and proposals.
- Host property tours, familiarizing customers and potential customers with property features, products and services.
- Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication.
- Other duties as assigned. The successful candidate will have:
- Strong Computer skills including word processing, spreadsheets, and brand property Management System(s).
- Exercise excellent communication and listening skills.
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate, and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Six months or more of experience in sales.
- Experience with the front desk is preferred
Benefits:
-Medical, dental and vision insurance
-Matching 401k
-Employee assistance program
-Free life insurance
-Paid time off
-Holiday pay
-Hotel discount program