Sales Coordinator (Inside Sales) (44673-5) Position Summary:Provide customer service, order processing, sales support, and inventory control for global customers; purchase and expedite from domestic and international vendors; maintain a high level of accuracy in all data entry; communicate regularly with customers and suppliers in Japan; provide general office support.Essential Functions:Ø Assist in answering phones / dailyØ Process orders and manage inventory for customers – daily duties include but not limited to:· Data entry of sales orders· Process customer invoices· Procure parts based on customer requirements· PO receipts· Prepare shipments, shipment paperwork and bills of ladingØ Communicate with customers on order status or related concerns / daily or as neededØ Correspond with domestic and international vendors re: PO's – expediting, pricing and delivery / dailyØ Utilize EDI functions / as neededØ Coordinate shipping arrangements with customers, vendors, freight forwarders, and 3rd party warehouses to meet customer requirements / dailyØ Prepare domestic or international shipping documents / as neededØ Update and maintain Quote Master, DCS (Delivery Control Sheet) on the project / dailyØ Process computer file maintenance for customers and parts / as neededØ Handle RFQ's with vendors and customers; to vendors negotiate the best price, L/T, MOQ, etc.; understand their request and expectation and prepare quotation / as neededØ Generate various reports upon request from Sales Managers / as neededØ Investigate and resolve inventory discrepancies for assigned customers / as neededØ Assist Accounting Department in resolving various problems with customers' accounts / as neededØ Interact with customers, vendors, co-workers, management, and others / dailyØ Create and maintain work instructions for projects / as neededØ Train new employees / / as neededSupplemental Functions:Ø Inspect products for quality issues / as neededØ Process returns / as neededØ Visit customers / as neededØ Support ISO 9001-2008 / as neededØ Assist in processing of damage claims from customers and resolve with vendors / as neededØ Assist in physical inventory / 2 times per yearØ Handle RMA's, FAR's and any other claims from customers, with credits and debits, as neededØ Follow-up with customers re: environmental surveys on products, such as lead-free, RoHS compliant / as neededØ Assist in physical inventory / two times a yearØ Other duties or special projects as assigned by Management / as neededGeneral Office Functions (Supplemental):Ø Order office/shipping supplies and maintain receipt record / as neededØ Coordinate with contractors for office/building maintenance / as neededØ Sort and distribute incoming mail and packages; check and pick up incoming mail at mailbox / as neededØ Arrange outgoing mail / as neededØ Manage Petty Cash and SJ bank account by creating expense and end balance report / month endSales Coordinator – Page 2General Qualifications:Ø Bi-Lingual English/Japanese or English/Spanish preferred but not requiredØ High School Diploma or GEDØ Prior experience in Sales, Marketing and LogisticsØ Solid knowledge and understanding of customer service and sales proceduresØ Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contactsØ Minimum one year experience in any of the following: Customer Service, Inventory Control, Purchasing, Inside SalesØ Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information systemØ Ability to type a minimum of 45 WPMØ Physical ability to lift packages of up to 20 lbs. (woman) or 50 lbs. (man)Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position.Ø OrganizedØ Attention to detail / accuracyØ Ability to multi-taskØ Self-motivatedØ Ability to manage time with little or no supervisionØ Ability to prioritize and meet work deadlinesØ Good customer service and follow-up skillsØ Possess a teamwork spiritØ Ability to independently research, analyze, and resolve problemsØ Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)Ø Ability to get along well with othersØ Maintain an Excellent work ethic (includes attendance, dependability)#J-18808-Ljbffr