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Sales Coordinator

Hilton Hotels

Lexington, KY

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JOB DETAILS
SKILLS
Administrative Skills, Business Growth, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Database Administration, Develop and Maintain Customers, Food and Beverage Industry, Health Plan, Literacy, Market Research, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Process Management, Reporting Skills, Resolve Customer Issues, Revenue Growth, Sales, Sales Administration, Sales Management, Sales Prospecting, Sales Support, Writing Skills
LOCATION
Lexington, KY
POSTED
2 days ago
Sales Coordinator

As a Hotel Sales Coordinator, your primary responsibility is to support the sales team in generating revenue and driving business growth for the hotel. This involves assisting with the coordination and execution of sales activities, such as responding to general inquiries, facilitating bookings for meetings, events, and accommodations. You'll play a crucial role in maintaining customer relationships by providing excellent customer service and ensuring the smooth execution of events and bookings. Additionally, you may be responsible for maintaining sales databases, preparing reports, and conducting market research to identify new business opportunities and trends. Your efforts contribute to the overall success of the hotel by attracting new clients, retaining existing clients, and maximizing revenue potential.

WHAT YOU'LL DO

• Handle inquiries from potential clients by taking their information and passing along to a sales manager

• Coordinate the booking process for meetings, events, and accommodations, liaising with clients, internal departments, and vendors

• Handle reservation information via rooming lists and other reports

• Maintain client databases and records, tracking interactions, bookings, and preferences to enhance customer satisfaction and loyalty

• Provide administrative support to the sales team, including appointments, managing calendars, and preparing documents and presentations as needed

• Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximize revenue-generating opportunities for the hotel

WHAT YOU'LL NEED TO GET THE JOB DONE

• Experience with Hilton hotels preferred, but not required

• Outstanding customer service skills

• Ability to use CRM software or similar

• Comfortable with using Microsoft Office

WHAT WILL MAKE US REALLY LOVE YOU

• Good written and verbal communication skills

• The ability to positively transform the customer experience

• A "can-do" attitude that creates win-win situations for all parties
Education & Experience

Hotel experience is always a plus! Applicants should have
  • A high school diploma, a GED, or one year of hotel experience
  • Experience is not required
Additional consideration will be given to applicants who have completed special certifications
What You'll Need to Succeed
  • Eligible to work in the United States
  • Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
  • Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
  • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
  • A warm, professional demeanor that reflects HVMG's Culture of Excellence
This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs.
Why Our Associates Love HVMG
  • Career growth opportunities across our nationwide portfolio
  • Flexible scheduling
  • Access up to 40% of your earned wages before payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full healthcare benefits: medical, dental, and vision
  • 401(k) with guaranteed 4% match and no vesting period
  • Exclusive hotel and food & beverage discounts
About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

About the Company

H

Hilton Hotels

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