Sales Coordinator

Essential Duties and Responsibilities

 Sales Team Support

• Support the sales team in day-to-day operations
• Assist with detailing events, ensuring all client expectations are clearly outlined and executed
• Prepare and manage Banquet Event Orders (BEOs), ensuring accuracy and alignment across departments
• Enter event details into Tripleseat (BEO generation) and Jonas (billing) at the direction of the sales team, with the ability to complete standard fields independently
• Maintain organized, accurate, and up-to-date event files and systems

Reservations & Private Dining Coordination

• Manage restaurant and event reservations with accuracy and attention to detail
• Own the private dining process from initial inquiry through BEO creation — including direct client communication, gathering event details, and coordinating with operations
• Ensure all reservations and private events are clearly documented, communicated, and executed

Front Desk & Member Experience

• Greet members and guests with a warm, professional, and polished presence
• Serve as the first point of contact for the club, creating a strong and lasting impression
• Answer phones and respond to inquiries in a timely, service-focused manner
• Consistently demonstrate the Wilderness Ridge Core Values by working Stronger Together with team members, maintaining a Can Do/Will Do attitude, delivering Exceptional Every Time service, and fostering a No Drama work environment.

• Embrace our True Service commitment by taking ownership of your attitude, recognizing that every detail matters to the customer, collaborating as a team, prioritizing customer happiness, and providing genuine, helpful, and friendly service in every interaction.
• Performs other duties as assigned.

Education/Qualifications/Certifications

• Previous experience in hospitality, sales support, or administrative coordination preferred
• Strong organizational skills with high attention to detail
• Excellent communication skills—both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Professional, positive, and team-oriented mindset
• Use of standard office equipment including computer, phone systems, and printers
• Utilization of club systems for reservations, event management, and BEO execution
• Microsoft Office Suites
• Canva, Open Table, TripleSeat, JONAS experience preferred

Working Conditions

• Primarily based at the front desk in a fast-paced, member-facing environment
• Frequent interaction with members, guests, and multiple departments
• Requires the ability to remain professional and composed during high-volume periods

Schedule

• Tuesday – Friday: 9:00 AM – 5:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Flexibility may be required based on club events and business needs