Sales Coordinator

DEPARTMENT: SERVICES

FLSA STATUS: EXEMPT

REPORTS TO: DIRECTOR OF SERVICE SALES

POSITION SUMMARY

Fives Intralogistics Corp. is seeking a customer-focused and detail-oriented sales professional to support the Service Sales Team by managing administrative tasks, handling incoming client inquiries and processing orders, maintaining customer databases (CRM), and acting as a liaison between sales representatives and clients. Reporting to the Director of Service Sales, the Sales Coordinator is responsible for ensuring smooth sales operations, assisting with proposal preparation, generating sales reports and tracking performance metrics, building relationships, and providing administrative support to account managers.

The ideal candidate is an organized, proactive communicator who acts as the backbone of the sales team. Key traits include proficiency in CRM software, strong customer relationship management, exceptional verbal/written communication, problem-solving skills, and the ability to manage multiple priorities efficiently. Beyond the primary coordination responsibilities, you will be expected to manage high-volume data, maintain accurate records, and coordinate schedules without being overwhelmed. We are looking for a goal-oriented and resilient professional who is driven to achieve team goals and maintain motivation in a high-pressure, fast-paced environment.

CHARACTER QUALIFICATIONS

• Integrity - Is open, honest, and committed to giving the straight story every time - even when not good.
• Ownership - Takes full, personal, individual, responsibility for their actions and work.
• Innovation - Creates a culture of relentless improvement of products and processes to make every day better.
• Service - Serves our clients, families, communities, and most of all, our people who are empowered to and safe in making decisions and taking actions that dare to make us better.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the "backbone" of the Service Sales Team, actively managing day-to-day coordination of administrative logistics, CRM data, and internal communications so that sales representatives can focus entirely on closing deals and hitting revenue targets. Responsible for the following:

GENERAL DUTIES

• Administrative Support: Process orders, manage meetings and schedules, manage documentation storage (proposals, quotations, estimates, folder structure), and assist in the preparation of sales contracts or proposals.
• Sales Coordination: Prepare, update, and maintain standard service offerings to align with customer requirements and internal process updates. Track and manage the renewal process for Service Level Agreements (SLAs) to ensure timely follow-up.
• Cross-Functional Collaboration: Coordinate sales kickoff meetings to ensure alignment between internal Sales, Project Management, and Procurement teams. Participate in client meetings to support sales deals and assist with issue resolution. Attend other sales process meetings for pre-sales and proposals.
• Customer Relationship Management: Serve as the primary point of contact for client inquiries, resolving issues, and maintaining meticulous records in CRM systems while ensuring clarity, professionalism, and courteous interactions.
• Sales Team Coordination: Assist with sales campaigns, preparing presentations, tracking sales targets, and organizing, maintaining, or updating sales materials.
• Stakeholder Communication: Serve as the primary communication bridge between internal teams and clients, facilitating meetings and providing status updates.
• Documentation & Reporting: Maintain.
• Performance Tracking: Monitor the progress of sales performance KPIs and prepare detailed reports for the sales representatives and leadership.
• Other Duties: Perform additional responsibilities as assigned, including serving as a back-up resource for other roles within the Services Department, as required.
• Core Values: Demonstrate Fives Intralogistics Corp. Core Values and Services Department Values in Action (Behaviors) in all aspects of performance.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

QUALIFICATIONS

Qualified candidates must possess a balanced blend of organizational prowess, technical proficiency, and strong interpersonal skills to act as the backbone of a sales team. They bridge the gap between sales, marketing, and customers, ensuring that the sales cycle remains efficient and that targeted goals are met.

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required.

• Calm, polite, and professional demeanor with high service orientation, initiative, and drive.
• Brings a high-energy, strong desire to achieve top results with a charismatic, positive "can-do" approach over the phone and in person.
• Strong customer service skills and a customer-centric mindset, including empathy and active listening for managing disputes and building long-term client trust.
• Strong interpersonal skills and collaborative spirit to foster positive, long-term relationships with both clients and internal stakeholders.
• Ability to thrive in a team-focused setting, coordinating with various departments to ensure seamless end-to-end operations.
• Exceptional time management and multi-tasking skills, along with precise attention to detail.
• Stellar communication skills, adept at both verbal and written communication, capable of liaising effectively between sales teams, clients, leadership, and internal departments.
• Excels at problem-solving and decision-making, and can anticipate and resolve bottlenecks swiftly.
• Ability to work in a high-pressure environment, balance shifting priorities, adapt to changes in work setting, and make good business judgments, balancing the best interests of both company & customer.
• Capable of multitasking in a fast-paced work environment while appropriately prioritizing activities.
• Aptitude for learning new products, systems, and processes quickly.
• Ability to read, analyze, and interpret financial reports, technical documents, and legal documents.
• Embraces a culture of continuous innovation and demonstrates a willingness to learn and adapt to new technologies, including the integration of artificial intelligence tools into everyday workflows and processes as the company continues to evolve its digital capabilities.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Committed to continuous education through self-learning, training, workshops, seminars, and conferences.

This position is eligible for hybrid work, with occasional in-office presence required. In-office days are essential for coordinating with cross-functional teams, using office tools, preparing sales materials, and gathering in-person updates from internal departments.

EDUCATION AND/OR EXPERIENCE

• Associate Degree (A.S.) or Bachelor's Degree (B.S.) in Business, Marketing, or a related field from an accredited four-year college or university is preferred.
• 2+ years of previous experience in sales support, inside sales, administration, or customer service, preferably in the material handling or construction industry, or in adjacent industries.
• Proven experience in supporting team performance in customer-facing environments.
• Knowledge and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Project, Visio, Teams) and CRM software (Salesforce, SAP, Trello).

TRAVEL

This position requires semi-frequent business travel by airplane, personal/rental car, and public transportation both domestically and internationally. The ability to secure a rental car and pay for all reimbursable travel expenses is essential. The candidate must be willing to travel as required and be capable of completing international travel of 10 or more hours. Overnight travel is approximately 10% or less.

WORK ENVIRONMENT

The work environment characteristics and physical demands described here are representative of those an employee encounters and must be met while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will typically work in an office setting, with occasional time in a warehouse. These environments may require the use of safety equipment such as hearing and eye protection, hard hats, and protective footwear, and are not always climate-controlled.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

TRAINING REQUIREMENTS

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