Sales Coordinator

Sales Coordinator

The Sales Coordinator position is primarily responsible for supporting the Sales Manager and the Sales Department. The Sales Coordinator will assist in all aspects of in-house sales to include – telemarketing, selling guest rooms, special guest requests, catering services and banquet facilities, etc. The Sales Coordinator will conduct research, prepare statistical reports, collect and process sensitive data, resolve client concerns, and provide high-level administrative support.

Job Responsibilities:

• Proactively identify, qualify, and solicit business through direct sales solicitation; secure new customers; maintain existing customers while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business through account penetration and market saturation
• Execute action plans, outline planned sales activities for the week, month, and quarter for assigned market segments; prepare statistical reports and analysis; monitor sales automation system to regularly contact and trace frequency of existing client accounts;
• Provide general clerical support to Sales & Marketing Departments – to include filing, responding to emails, typing, faxing, copying, etc.; promote brand awareness internally and externally; assemble material and information packages – brochures, promotional items, etc.; serve as point of contact
• Analyze current/potential market sales and trends; utilize available resources to understand competitors' strengths and weaknesses and capitalize on the opportunity with targeted market segments; initiate and follow-up on leads for respective market segment/territory through the brand, management company, and other third-party resources
• Collaboratively work with other hotel team members to ensure sales efforts are coordinated and complementary; conduct site inspections with clients; exhibit key features and benefits of hotel; prepare presentations when needed; work with internal departments regarding client needs; maintain confidentiality of proprietary information
• Achieve sales revenue goals by managing to sell in-house guests (this may include telephone contacts, greeting tours, inside appointments, converse with guests during the continental breakfast and the rest of their stay with us); and room night through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; internet prospecting, etc.
• Prepare sales-related documents throughout the sales process (create client account records, client correspondence, sales agreements, generate proposals, contracts, and thank you letters for client accounts for the Sales team)
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

Professional Experience:

• High school graduate or equivalent and two years work-related experience (administrative experience preferred)
• Sales technique experience (preferred)
• Experience in MS Office (Word, Excel, PowerPoint, Access) and Sales Operating System
• Typing, data entry, and business letter composition writing experience

Industry Experience:

• Previous experience in the hospitality industry (preferred)
• Experience in hospitality sales (preferred)

Required Skills:

• Must be able to travel – up to 20%
• Must always display professionalism
• Persuasive interpersonal skills, self-directed, and independent
• Must be flexible to work varied schedules
• Excellent written and oral communication skills
• Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

Essential Skills:

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate
• Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

Benefits:

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.