Accounting, Administrative Skills, Analysis Skills, Catering Services, Communication Skills, Contract Creation, Customer Support/Service, Data Quality, Delphi, Detail Oriented, Establish Priorities, Interpersonal Skills, Marketing, Marketing/Sales Collateral, Microsoft Office, Multitasking, Order Supplies, Organizational Skills, Problem Solving Skills, Reporting Skills, Sales, Sales Operations, Sales Support, Time Management
The Sales Coordinator supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and accepts other responsibilities as assigned.
- Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations.
- Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.
- Exercise decision making skills to direct requests both internal and external.
- Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
- Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
- Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
- Handle reservations for VIP guests and clients.
- Ensure that all arrangements, including upgrades and amenities, are handled properly.
- Coordinate with other departments through verbal and written instructions.
- Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
- Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
- Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
- Complete additional projects as assigned.
- Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
- Assists front office team, General Manager and sales team with travel agent and corporate reservations.
- Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits.
- Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable - High School Diploma required; bachelor's degree preferred.
- 1-2 years administrative support experience, additional hotel front desk experience is preferred.
- Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
- Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
- Communicates clearly, concisely, and openly in all interactions.
- Has exceptional attention to detail, organizational, analytical and time management skills.
- Multi-tasks and prioritizes in a fast-paced work environment.
- Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.
- Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.
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Driftwood Hospitality Management