Sales Coordinator

Winpak Films is seeking a Sales Coordinator to join the Customer Service team based out of Senoia, Georgia. The Sales Coordinator serves as the frontline contact for our valued customers. This pivotal role involves timely processing, organization, and communication of information between external and internal teams. Lastly, you will deliver exceptional communication with customers and sales staff, support the development and maintenance of critical business processes, and embody Winpak Films' commitment to superior quality and responsiveness.

Key Responsibilities:

• Verify customer purchase order requirements and promptly notify customers and sales if there are any issues.
• Accurately calculate order specifics including roll outer diameter, footage, weight, units per box/roll, and weight per thousand units.
• Enter customer orders within 24 hours, including product specifications for new items and updates to the specification database following approved changes.
• Identify and escalate any pricing discrepancies to the Pricing Database Coordinator, National Sales Manager, or Sales Director for approval.
• Coordinate seamlessly between Production Control, Production, Sales, Shipping, Credit, Purchasing, and Accounting to ensure all customer needs are fulfilled.
• Log completed orders in the shipping log and actively manage open order reports to update status, close out, or change delivery dates as necessary.
• Enter and process customer complaints, authorization for return goods, and corrective actions within 24 hours, authorizing returns as per company policy.
• Actively engage in inside sales by soliciting new orders from existing house accounts and assisting with the sale of excess inventory and sample materials.
• Answer phones promptly, respond to customer and sales inquiries the same day, and communicate credit holds or issues in a timely manner.
• Maintain accurate and up-to-date stock reports, prepare and distribute reports for the Sales team and customers.

Required Qualifications:

• 3+ years of sales and/or customer service experience
• 3+ years of proficiency experience using Microsoft Office Suite (Outlook, Word, Excel)
• 3+ years of experience in a role that required you to manage multiple tasks and prioritize effectively in a dynamic work environment
• 3+ years of experience in a role that required exceptional communication skills, both verbal and written
• 1+ years of experience with sales order processing and logistics coordination
• 1+ years of experience with data entry

Preferred Qualifications:

• Post secondary education in Business Administration or a related field
• Familiarity with ERP systems and other order management software
• Knowledge of ISO 9001 and SQF standards
• Experience in manufacturing or production environments

Additional Details:

• Shift Type: Full-time, Monday-Friday, 8:00am -5:00pm
• Work Location: 100% onsite in Senoia, GA

Why Winpak?

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following:

• Medical, dental, vision & prescription coverage
• Travel coverage
• Disability coverage
• Voluntary life insurance
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• Retirement savings plans
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak's vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.

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