Sales Coordinator

JOB DESCRIPTION

The Sales Coordinator is a key member of the call center and sales support team, serving as the customer’s first point of contact and ensuring a smooth, professional, and efficient experience from the initial inquiry through the scheduling of appointments. This role plays a critical part in the company’s operational flow, directly influencing booking rates, customer satisfaction, and overall sales efficiency.

The ideal candidate is detail-oriented, organized, energetic, and highly coachable, someone who thrives in a fast-paced environment, communicates with clarity and empathy, and consistently delivers a top-tier customer experience.

This position is On-Site in Winchester, VA, Monday to Friday, from 8:00 AM to 4:00 PM.

ESSENTIAL JOB FUNCTIONS

Inbound Calls & Customer Communication

             Answer inbound inquiries, including calls, texts, emails, and online submissions.

             Qualify leads using company-approved scripts and guidelines.

             Provide warm, professional communication aligned with company values.

             Maintain high customer satisfaction and ensure positive first impressions.

Outbound Calls

             Outbound Calls. (Replaces: follow-up on unscheduled or canceled appointments, per client request.)

Scheduling & Calendar Management

             Schedule and confirm estimated appointments.

             Maintain a full appointment calendar, ensuring weekly capacity goals are met.

             Reschedule canceled or missed estimate appointments promptly.

             Identify scheduling gaps or inefficiencies and recommend improvements.

CRM & Administrative Support

             Input, update, and maintain accurate customer information in the CRM.

             Track lead sources, appointment outcomes, and booking metrics.

             Generate and submit daily/weekly sales reports as needed.

             Upload relevant notes and documentation to support the sales process.

Sales Team Support

             Collaborate with the sales team to maximize demo rates (target: 90%).

             Provide timely communication to ensure smooth handoffs and efficient workflows.

             Support continuous improvement of SOPs and internal processes.

             Maintain positive working relationships with all staff.

REQUIREMENTS

             Clear, confident, and professional communicator.

             Strong grammar, clarity, and customer-facing communication skills.

             High empathy and emotional intelligence.

             Detail-oriented with a strong sense of urgency.

             Highly focused and able to manage repetitive tasks with consistency.

             Ambitious, self-motivated, and driven to perform without micromanagement.

             Coachable with a strong willingness to learn and grow.

             Reliable, punctual, and committed.

             High energy and a positive attitude.

             Honest, hungry, and humble. (Client emphasis)

             Previous call center or high-volume phone experience required.

             Comfortable making 100+ dials per day.

             Comfortable handling difficult conversations and resolving customer issues.

COMPENSATION PACKAGE

             Hourly rate: $18 – $20/hr.

             Potential performance-based bonuses (e.g., $5 per demo).

             Opportunities for growth as the company expands.

WORKING CONDITIONS

             Fully onsite role located in Winchester, VA.

             Work schedule: 8:00 AM – 4:00 PM, Monday–Friday.

             Fast-paced call center + sales support environment.

             High customer interaction.

             Standard office environment with consistent phone, CRM, and computer use.

BENEFITS

             Medical, dental, vision

             401(k)

             Paid holidays and PTO

             Competitive hourly pay with bonus potential

             Full-time, weekday schedule

             Comprehensive paid training

             Opportunities for growth within a stable, long-standing company

             A role where your work directly impacts the customer experience

             Family-like culture with regular team events and celebrations