Supports Medicare sales and enrollment activities by triaging incoming calls, assisting prospective members, completing telephonic applications, and entering accurate information into internal systems. This role provides administrative and sales support in a call center environment and collaborates with sales teams and other departments to ensure timely, accurate service.
Responsibilities
Answer and respond to incoming calls from prospective members.
Identify potential sales calls and route non-sales calls to the appropriate department.
Make outbound calls to qualified leads and follow up on missing information.
Coordinate administrative requests for the sales team.
Enter accurate and timely information into designated systems.
Provide administrative and sales support as needed.
Complete telephonic applications using approved scripts and procedures.
Coordinate with other departments to ensure timely and appropriate responses.
Navigate multiple applications and systems to locate information and complete processing tasks efficiently.
Requirements
High school diploma or equivalent required.
Strong computer and data-entry skills.
Excellent verbal communication skills.
Ability to work independently, prioritize tasks, and multitask effectively.
Spanish language proficiency required.
Ability to follow approved scripts and enrollment procedures.
Ability to maintain accuracy and professionalism in a high-volume call center environment.
Skill
Call center experience.
Customer service experience.
Sales support or healthcare experience.
Computer and systems navigation.
Data entry and administrative coordination.
Summary Qualification
High school diploma or equivalent.
Strong verbal communication and customer service skills.
Proficiency in Spanish.
Strong computer knowledge and ability to navigate multiple systems.
Ability to work independently and manage multiple responsibilities.
Prior call center, customer service, healthcare, or sales support experience preferred.
Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
Numbers & Facts
Location
Woodland Hills, CA
Skills
Administrative Skillsunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Door-to-Door Salesunmatched
Establish Prioritiesunmatched
Healthcareunmatched
High School Diplomaunmatched
Information Technology & Information Systemsunmatched
Legalunmatched
Medicareunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Salesunmatched
Sales Administrationunmatched
Sales Qualificationunmatched
Sales Supportunmatched
Scripting (Scripting Languages)unmatched
Spanish Languageunmatched
Team Playerunmatched
Telephone Skillsunmatched
Telephone Triageunmatched
Telesalesunmatched
Time Managementunmatched
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