Sales Customer Advocate

Wide Open West

Augusta, Georgia

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JOB DETAILS

SKILLS

Analysis Skills, Communication Skills, Construction, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, High School Diploma, Leadership, Microsoft Office, Microsoft Product Family, Onboarding, Operations Processes, Order Management, Order Processing, Organizational Skills, Partner Sales, Physical Demands, Presentation/Verbal Skills, Pricing, Problem Solving Skills, QoS (Quality of Service), Revenue/Sales Reporting, Sales, Sales Communications, Sales Cycle, Sales Management, Sales Operations, Sales Presentation, Sales Support, Team Player, Telecommunications, Time Management, Training Program, Training/Teaching, Trend Analysis, Willing to Travel, Writing Skills

LOCATION

Augusta, Georgia

POSTED

3 days ago

Sales Customer Advocate

The Opportunity

We are seeking a highly organized, customer-focused Sales Customer Advocate to serve as the critical connection point between our Sales Organization, fulfillment teams, and customers.

In this role, you will play a key part in delivering an exceptional customer experience by supporting the sales lifecycle from onboarding and order accuracy through construction, installation, and customer communication. You will serve as a customer advocate throughout the sales-to-install process while helping the Sales Organization operate effectively through training, process support, reporting, and issue resolution.

This is an exciting opportunity for a collaborative professional who enjoys working across teams, solving complex problems, and helping create a seamless experience for both customers and sales teams.

What You'll Do

Sales Support & Team Enablement

You will support the Sales Organization by helping ensure teams have the tools, knowledge, and processes needed to succeed.

Responsibilities include:

Partnering with the Sales Trainer to develop system onboarding and training programs
Maintaining strong knowledge of:
- Products
- Pricing
- Promotions
Communicating updates to the sales team regarding changes to:
- Processes
- Procedures
- Sales workflows
Attending sales team meetings, functions, and events

Customer Advocacy & Sales-to-Install Support

Serve as the primary advocate for customers during the sales-to-install journey.

Responsibilities include:

Communicating directly with customers throughout the construction and installation process for new sales
Supporting customers by providing updates and helping ensure a smooth transition through installation
Addressing customer escalations and routing issues to the appropriate repair teams for follow-up
Working closely with Sales Representatives to resolve issues and improve the customer experience

Order Management & Process Accuracy

Support accurate order processing and successful customer delivery by:

Performing quality analysis of service agreements to ensure:
- Accuracy
- Proper approvals
- Required supporting documentation
Partnering with Sales Representatives to correct rejected orders and resubmit them to order entry
Processing and tracking Construction Capital Approvals for potential customers

Reporting & Business Insights

Support sales leadership through reporting and analysis by:

Uploading reports for local Sales Managers and Directors
Reviewing reports to identify trends, patterns, and opportunities for improvement

What You'll Bring

Education & Experience

High School Diploma or GED required
1+ years of experience in the Telecommunications Industry or an equivalent combination of education and experience

Skills & Abilities for Success

The ideal candidate will demonstrate:

Ability to work effectively in a team environment focused on improving the customer experience
Basic understanding of telecommunications terminology and services
Strong self-motivation with excellent:
- Time management skills
- Organizational skills
- Complex problem-solving abilities
Excellent oral and written communication skills
Proven presentation skills
Experience delivering customer-facing presentations

Technical Skills

Ability to understand and effectively use all Microsoft Office products

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Regularly required to talk and hear
Required to use hands to type, handle objects, and manage paperwork
Required to reach and hold items at chest level or reach above the shoulder
Required to use close vision and maintain focus
Some travel will be required

Why Join Us?

As a Sales Customer Advocate, you'll have a direct impact on customer satisfaction, sales effectiveness, and operational success. You'll work acr

About the Company

Wide Open West

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