Sales Customer Advocate

Sales Customer Advocate

The Opportunity

We are seeking a highly organized, customer-focused Sales Customer Advocate to serve as the critical connection point between our Sales Organization, fulfillment teams, and customers.

In this role, you will play a key part in delivering an exceptional customer experience by supporting the sales lifecycle from onboarding and order accuracy through construction, installation, and customer communication. You will serve as a customer advocate throughout the sales-to-install process while helping the Sales Organization operate effectively through training, process support, reporting, and issue resolution.

This is an exciting opportunity for a collaborative professional who enjoys working across teams, solving complex problems, and helping create a seamless experience for both customers and sales teams.

What You'll Do

Sales Support & Team Enablement

You will support the Sales Organization by helping ensure teams have the tools, knowledge, and processes needed to succeed.

Responsibilities include:

• Partnering with the Sales Trainer to develop system onboarding and training programs

• Maintaining strong knowledge of:

• Products

• Pricing

• Promotions

• Communicating updates to the sales team regarding changes to:

• Processes

• Procedures

• Sales workflows

• Attending sales team meetings, functions, and events

Customer Advocacy & Sales-to-Install Support

Serve as the primary advocate for customers during the sales-to-install journey.

Responsibilities include:

• Communicating directly with customers throughout the construction and installation process for new sales
• Supporting customers by providing updates and helping ensure a smooth transition through installation
• Addressing customer escalations and routing issues to the appropriate repair teams for follow-up
• Working closely with Sales Representatives to resolve issues and improve the customer experience

Order Management & Process Accuracy

Support accurate order processing and successful customer delivery by:

• Performing quality analysis of service agreements to ensure:

• Accuracy

• Proper approvals

• Required supporting documentation

• Partnering with Sales Representatives to correct rejected orders and resubmit them to order entry

• Processing and tracking Construction Capital Approvals for potential customers

Reporting & Business Insights

Support sales leadership through reporting and analysis by:

• Uploading reports for local Sales Managers and Directors
• Reviewing reports to identify trends, patterns, and opportunities for improvement

What You'll Bring

Education & Experience

• High School Diploma or GED required
• 1+ years of experience in the Telecommunications Industry or an equivalent combination of education and experience

Skills & Abilities for Success

The ideal candidate will demonstrate:

• Ability to work effectively in a team environment focused on improving the customer experience

• Basic understanding of telecommunications terminology and services

• Strong self-motivation with excellent:

• Time management skills

• Organizational skills

• Complex problem-solving abilities

• Excellent oral and written communication skills

• Proven presentation skills

• Experience delivering customer-facing presentations

Technical Skills

• Ability to understand and effectively use all Microsoft Office products

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regularly required to talk and hear
• Required to use hands to type, handle objects, and manage paperwork
• Required to reach and hold items at chest level or reach above the shoulder
• Required to use close vision and maintain focus
• Some travel will be required

Why Join Us?

As a Sales Customer Advocate, you'll have a direct impact on customer satisfaction, sales effectiveness, and operational success. You'll work across multiple teams, help improve processes, support sales growth, and ensure customers receive an exceptional experience from purchase through installation.

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran