Sales & Customer Experience Manager

Salary: $55,000 - $65,000 Base + Performance Bonus Opportunity

Target Earnings: $65,000 - $75,000+

Are you a proven sales leader who enjoys developing people, improving performance, and building a high-performing team culture?

TWO MEN AND A TRUCK is seeking a Sales & Customer Experience Manager to lead our inside sales and customer experience team. This role is ideal for a leader who understands how to convert inbound leads into booked business, coach employees to higher performance, and drive accountability through strong processes and KPI management.

As a member of our leadership team, youll directly influence revenue growth, customer satisfaction, employee development, and overall business success.

What Youll Do

Lead & Develop the Team

• Coach, mentor, and develop a team of approximately 10 sales and customer service professionals
• Conduct one-on-one meetings, performance reviews, and call coaching sessions
• Foster a culture of accountability, teamwork, growth, and exceptional customer service
• Assist with recruiting, onboarding, and training new team members

Drive Sales Performance

• Monitor and improve key performance metrics, including lead conversion, booking rates, speed-to-lead, revenue per opportunity, and customer retention
• Analyze sales reports and identify opportunities for improvement
• Ensure team adherence to sales processes and customer experience standards
• Partner with marketing and operations teams to maximize lead quality and customer satisfaction

Operational Leadership

• Develop and maintain sales reporting and performance dashboards
• Present department results to ownership and leadership
• Establish goals, incentives, and performance expectations
• Support networking, referral partnerships, and community outreach efforts

What Were Looking For

Required Qualifications

• 3+ years of leadership experience managing inside sales, customer service, or call center teams
• Experience leading teams of 5-15 employees
• Proven success improving performance through coaching and accountability
• Strong understanding of lead management, conversion metrics, sales funnels, and KPIs
• Experience reviewing sales calls and providing constructive feedback
• Excellent communication, leadership, and organizational skills
• Comfortable using CRM systems and reporting tools

Preferred Industry Experience

• Home Services
• HVAC
• Roofing
• Restoration
• Pest Control
• Moving & Logistics
• Transportation
• Insurance
• Healthcare Scheduling
• Call Centers
• Customer Experience Operations
• Inside Sales Management

Bachelors degree preferred but not required. Relevant leadership experience will be strongly considered.

What We Offer

• Competitive base salary plus performance bonuses
• Health insurance
• Paid time off
• Leadership development and training
• Career growth opportunities
• Established national brand with strong local market presence
• Opportunity to directly impact business growth and team success

Why Join TWO MEN AND A TRUCK?

This isnt just another management role. Youll lead the team responsible for driving revenue, creating exceptional customer experiences, and helping customers through some of lifes biggest transitions.

If you enjoy developing people, improving performance, and making a measurable impact on business results, wed love to hear from you.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Dunwoody, GA.