Why You Belong Here
At Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.
We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.
Description
We are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.
The base pay is $15.00/hour, with an additional pay of 10%/hour shift differential during evening hours and all day on Saturdays and Sundays.
Your Impact
Utilize sales skills to make multiple product recommendations with customers on every call.
Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing.
Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures.
Achieve excellent customer satisfaction scores on every call.
Consistently enter accurate data into the company database.
Follow work schedule as assigned.
Technical Requirements
Windows-Based Computer (laptop or desktop with Two Monitors
Not compatible: All Apple, Google, and app-based devices. This includes all Macs, MacBooks, iPads, Chromebooks, tablets, and smartphones.
Also not compatible are Windows ARM (processor devices (including ARM-based ThinkPads and Surfaces, and similar computers.
Must own personal device prior to accepting offer
Hardwired Connection from Home Router to Computer
Ethernet Cable (Public or Wi-Fi connections NOT supported
High Speed Internet Plan: 100+ Mbps or higher.
Satellite and wireless internet connections such as T-Mobile Home 5G and Starlink are NOT supported.
Web camera (1080p or 720p
Wired USB Type A Headset with Noise-Canceling Microphone.
Not compatible: Wireless/Bluetooth headsets and 3.5mm auxiliary (AUX jack headsets
Must have enough USB ports to plug in the headset and equipment
Dedicated, private workspace free from distractions
Schedules
Afternoon and evening shifts ending as late as Midnight Eastern Time
Must work at least one weekend day per week (Saturday or Sunday along with required overtime
Training schedule will vary from the accepted work schedule
The schedule that you accept at the time of the offer cannot be changed.
Click here for benefit details related to this position.
Minimum Salary: $15.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
Your Experience
Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
Professional communication skills
Intermediate computer skills online and within the Microsoft Office suite (including Teams.
Ability to perform basic mathematical computations
Previous call center experience recommended
Regular and reliable attendance is required
Must pass a background check
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.