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Skills
Adverse Eventsunmatched
Case Managementunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Documentationunmatched
Marketingunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
On Site Supportunmatched
Oncologyunmatched
Order Deliveryunmatched
Order Managementunmatched
Patient Careunmatched
Pharmaceutical Salesunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Telephonyunmatched
Time Managementunmatched
Description
Pay: $32.14-$39.28/Hour
Duration: 6+ months
Shift timings : 7.30 to 4 & 8.30 to 5
Hybrid Schedule: 3 days onsite / 2 days remote
Overview:
The Associate Account Support role is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email.
Accountabilities
Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery - Answer questions from Client NPS field associates to provide support to customers. Partner with cross-functional stakeholders to provide accurate and timely customer feedback
Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of service.
Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner - Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up
Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
Responsible for identifying and reporting adverse events via the established Client systems as per applicable processes.
Qualifications:
Bachelor's degree required
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
Oncology experience preferred
Salesforce experience required
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Numbers & Facts
Location
East Hanover, NJ
Industry
Staffing/Employment Agencies
Salary
$32.14–$39.28 Per Hour
Company Size
500 to 999 employees
Website
https://www.thefountaingroup.com/
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.