Sales Development and Operations Manager

Allegis Global Solutions

Baltimore, MD

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Automation, Benchmarking, Business Development, Business Strategy, Campaigns, Coaching, Communication Skills, Consulting, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Data Processing, Documentation, Enterprise Sales, Financial Modeling, Forecasting, Leadership, Legal, Marketing, Metrics, Multitasking, Onboarding, Operational Strategy, Operations Management, Organizational Development/Management, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Process Development, Process Improvement, Programming Tools, Quality Assurance, Reporting Dashboards, Sales, Sales Closing Skills, Sales Operations, Sales Pipeline, Sales Prospecting, Sales Strategy, Sales Tools, Salesforce.com, Service Delivery, Solution Sales, Talent Management, Team Lead/Manager, Thought Leadership, Training/Teaching, Website Conversion, Writing Skills

LOCATION

Baltimore, MD

POSTED

Today

Company Description

Quantum Work Advisory, a dynamic and innovative subsidiary of Allegis Group, specializes in workforce technology and workforce transformation advisory services. Supported by Allegis Group's 40-year legacy and $15 billion in revenues, we are committed to transforming workforce strategies and enhancing organizational performance. Learn more at quantumwork.com.

OUR COMMITMENT

We are dedicated to helping organizations design and execute workforce transformation. By leveraging the power of design thinking, AI, and automation, we create seamless, enjoyable digital experiences that make technology work for you – not the other way around. Our innovative, people-first design methodology ensures that we deliver transformational services tailored to meet your unique workforce needs.

OUR APPROACH | DESIGN THINKING

Our experienced consultants utilize journey mapping and “how might we?” frameworks to scientifically validate our strategic choices. By fostering user empathy, we enhance workforce collaboration and the execution of your digital transformation strategy.

Job Description

The Sales Development and Operations Manager is responsible for building and scaling QuantumWork’s outbound pipeline engine. This role combines BDR leadership, sales enablement, and sales operations to drive consistent pipeline generation and improve overall sales effectiveness.

As a key partner to Partner for Business Development, this individual will design and operationalize outbound strategy, develop BDR talent, and own the systems and processes that support pipeline creation and conversion. Success in this role is measured by the team performance and consistency of the outbound engine.

Operating in a lean, high-growth environment, this individual will act as a hands-on builder and team leader, creating structure in an evolving go-to-market model while enabling the broader sales team to focus on closing and client impact.

Key Responsibilities

Leadership of Demand Generation (Core Focus)

+ Build and operationalize outbound prospecting strategy in collaboration with BD Partner, including account targeting, segmentation, messaging, and sequencing

+ Provide ongoing coaching and structured performance management to ensure consistent execution

+ Establish and track key performance metrics (activity, conversion rates, meetings set, pipeline contribution)

+ Conduct regular QA of outbound efforts to ensure quality, consistency, and alignment to messaging

Sales Enablement & Training

+ Develop and maintain outbound playbooks, messaging frameworks, and call/email guidelines

+ Translate GTM strategy into executable sales motions for BDRs

+ Own onboarding and ramp programs for new BDRs

+ Continuously refine training based on performance data and observed skill gaps

Sales Operations & Pipeline Management

+ Own CRM structure, workflows, and reporting to support pipeline generation and visibility

+ Build and maintain dashboards for outbound performance, pipeline health, and conversion metrics

+ Enforce pipeline discipline and stage progression across the BD team

+ Support pipeline reviews by providing insights on trends, bottlenecks, and opportunities for improvement

Process Improvement & Systems Optimization

+ Create repeatable processes and tools to improve outbound efficiency and seller productivity

+ Identify and implement automation opportunities within CRM and sales engagement platforms

+ Continuously refine outbound and qualification processes based on data and team performance

Cross-Functional Alignment

+ Partner with marketing and leadership to align outbound messaging with broader campaigns and positioning

+ Support activation of thought leadership and campaign-driven outreach (execution support, not ownership)

Qualifications

+ Experience in business development, BDR leadership, sales enablement, or sales operations

+ Strong understanding of outbound prospecting strategies and modern sales development tools

+ Demonstrated ability to train, coach, and develop early-career sales talent

+ Experience working within CRM platforms (e.g., Outreach and Salesforce preferred), including reporting and workflow design

+ Highly organized with the ability to manage multiple priorities in a fast-paced environment

+ Strong written and verbal communication skills, particularly in sales and client-facing contexts

+ Experience in consulting, enterprise sales, or complex solution-selling environments preferred

Core Competencies

+ Builder mindset – creates structure and process in ambiguous environments

+ Team leadership – drives accountability and performance across BDRs

+ Data-driven thinking – uses insights to guide decisions and improve outcomes

+ Execution focus – balances strategy with hands-on implementation

+ Stakeholder collaboration – works effectively across sales, marketing, and leadership

What Success Looks Like

+ A consistent and scalable outbound pipeline engine is established

+ BDRs ramp quickly and perform against clearly defined benchmarks

+ Messaging and outreach quality are standardized across the team

+ CRM and pipeline visibility improve, enabling better forecasting and decision-making

+ Sales leadership is freed up to focus on closing deals and strategic growth initiatives

Additional Information

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Accommodation@allegisglobalsolutions.com for accommodation options.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

About the Company

Allegis Global Solutions

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