Job description:
Catalyst Performance & Rehab
Salt Lake City, UT
Help People Get Back To What They Love
Do you genuinely enjoy connecting with people?
Do you love helping someone feel heard, understood, and hopeful when they have been struggling with pain or injury?
Do you enjoy meaningful conversations more than high-pressure sales tactics?
Do you want to work for a company that changes lives instead of simply selling products?
If so, you may be the perfect fit for Catalyst Performance & Rehab.
At Catalyst, we help active adults and athletes return to the activities they love through a unique combination of rehab, performance, movement assessment, and individualized care.
Many of the people who contact us have already tried chiropractors, physical therapy, injections, medications, or other treatments without lasting success. They are frustrated, discouraged, and often unsure where to turn next.
Your role is to help them feel understood, guide them through the first steps of our process, and help them confidently move toward getting the help they need.
About Catalyst Performance & Rehab
Catalyst Performance & Rehab exists to help people do more of what they love.
We believe pain is often misunderstood, movement can be restored, and people deserve answers when other providers have failed them.
We specialize in helping active adults and athletes overcome chronic pain, movement limitations, and injuries through a root-cause approach that combines:
Our long-term vision is to become the premier performance and rehab center in Utah and eventually the national standard for elite performance and rehabilitation.
We are building something special and we are looking for people who want to grow with us.
Who This Position Is For
This role is ideal for someone who:
Core Responsibilities
Lead Follow Up
Contact new leads who inquire about our services through referrals, social media, Google, events, and marketing campaigns.
Discovery Call Scheduling
Guide qualified leads toward scheduling a Discovery Visit and help them understand what makes Catalyst different.
Appointment Confirmation
Confirm Discovery Visits, Evaluations, and other appointments to reduce no-shows.
Re-Engagement
Follow up with past leads, inactive prospects, and people who previously expressed interest but never moved forward.
CRM Management
Maintain accurate records in HighLevel CRM including:
Communication
Respond to phone calls, texts, emails, and social media inquiries professionally and promptly.
Team Collaboration
Work closely with our clinicians, marketing team, and leadership to improve the patient experience and increase conversions.
Success In This Role Looks Like
Within 90 Days:
Long-Term:
Skills & Qualifications
Required:
Preferred:
Our Core Values
At Catalyst, we hire based on character first.
We Always Do What's Right
We lead people toward the best solution, not the easiest conversation.
We Learn & Grow Daily
Growth is expected. Complacency is not.
We Take Ownership
We solve problems instead of making excuses.
We Choose Positivity
Energy matters.
We Put The Team First
We succeed together.
Compensation & Benefits
A Message From Our Founder
At Catalyst, we are building more than a clinic.
We are building a team of people obsessed with helping others get back to living life at a high level.
If you are someone who takes ownership, loves connecting with people, and wants to be part of something bigger than yourself, we'd love to meet you.
Apply today and tell us why you believe you'd be a great fit for Catalyst Performance & Rehab.
A recommendation based on your current stage: I would add specific scorecard metrics right into the posting because your culture is very accountability-driven.
For example:
Work Location: In person