Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish.
Are you passionate about designing experiences that drive real behavior change? Do you thrive at the intersection of instructional design and business transformation? Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays.
As the Sales Enablement & Change Lead, you will drive the global training and enablement strategy for new and enhanced Sales tools, including our Salesforce-based CRM and emerging AI transformations. As an innovative thinker, you will leverage these AI technologies to drive effectiveness and infuse creativity throughout the planning, content creation, and delivery processes.Rooted in adult learning principles, you will design, develop, and scale programs that ensure internal teams and external B2B partners effectively adopt new processes. Partnering closely with regional change teams, you will assess change impacts, develop targeted communications, and leverage analytics to drive global adoption initiatives. In this role, you will:
Apply instructional design methodologies and adult learning theories to design, develop, and scale multi-modal training programs (instructor-led sessions, virtual ILT, self-paced eLearning, video-based learning, and blended) for diverse global audiences.
Conduct learning needs analyses to identify skill and knowledge gaps, define measurable learning objectives, and align training strategies with business outcomes.
Create scalable enablement resources, including job aids, multimedia content, and knowledge checks, leveraging AI enhancements to maximize impact and efficiency across workflows.
Create, review, and update change management plans. Partner with cross-functional teams to conduct impact analyses, ensuring training and communication strategies align with the scope of each change.
Support and engage with senior leaders, develop communication materials to build awareness and understanding of new technologies for internal leadership, sales users, and external stakeholders.
Collaborate with product leads to define adoption metrics. Leverage reporting dashboards to create targeted adoption initiatives for new and mature capabilities.
Manage work streams, proactively planning next steps, mitigating risks, and managing dependencies.
Partner with regional subject matter experts (SMEs) to adapt global training and communications for regional differences, supporting process harmonization.
Typically requires 8+ years of related experience Background in instructional design, learning & development, enablement, or training content development. Expertise in instructional design frameworks (e.g., ADDIE, SAM, Bloom's Taxonomy) and adult learning principles. Proven ability to translate complex business processes into clear, engaging, and effective training. Experience working on enterprise-scale, multi-country digital transformation projects within a highly matrixed, fast-paced environment. Familiarity with change management principles, methodologies, and tools; and understanding how training and enablement fit within a broader change strategy Experience supporting multi-release projects following Agile methodology. Analytical and strategic minded with the ability to ask probing questions, review metrics and develop actionable adoption strategies Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners Bachelor's degree or equivalent experience Certification in instructional design, learning experience design, or adult education (e.g., ATD CPTD, CPLP) and/or change management certification (e.g. Prosci) is a plus Experience applying learning evaluation models (e.g., Kirkpatrick) to measure training effectiveness and iterate on program design Background in sales enablement with a focus on systems or software deployments, specifically - designing onboarding, readiness, or capability-building programs for field sales or channel partner audiences Knowledge of B2B business processes (e.g., such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management) is a plus Passion for problem solving, and overcoming business challenges, and leveraging technological advancements to drive workflow efficiency. Resilience, tenacity, and attention to detail
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.