This role focuses on driving territory growth through advanced technical support, including on-site and remote troubleshooting, product training, and issue resolution.
It requires strong technical aptitude in mechanical, electronics, computer systems, Wi-Fi networks, and software, along with proactive troubleshooting and relationship-building skills.
Key duties include providing technical training, assisting distributors, managing product rollouts, supporting sales strategies, and maintaining customer relationships.
Qualifications include a bachelor’s degree or equivalent experience, 3-5+ years in technical support or engineering, and proficiency in troubleshooting and communication.
Travel up to 50% is required, with physical demands such as lifting and site visits.
Benefits include health insurance, retirement plans, paid time off, and opportunities for involvement in employee resource groups and community programs.
Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.
ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.