Redo is building the most comprehensive platform for ecommerce growth. We help merchants personalize every step of the buyer journey to maximize profit and lifetime value. From returns to warranties, order tracking, post-purchase comms, and beyond, our AI-native suite replaces fragmented point solutions with a unified platform that boosts customer experience, retention, and revenue.
Customer Implementation:
Collaborate closely with the sales organization.
Engage in the sales process before a customer is closed-won to understand their needs.
Match customer needs to Redo's product offerings for a seamless implementation.
Upselling Customers:
Assist customers in adopting more features and optimizing the platform.
Establish and maintain relationships with multiple stakeholders.
Cross-sell new products within the sales engineer's book of business.
Quota Management:
Achieve and exceed sales targets.
Manage and grow a book of business through technical sales support and customer success initiatives.
Qualifications:
Strong technical background, preferably in the technology or SaaS industry.
Excellent problem-solving and analytical skills.
Ability to explain complex technical concepts in a clear and concise manner.
Strong interpersonal and communication skills.
Previous experience in a sales engineering, technical support, or similar role is preferred.
Experience with ecommerce platforms and post-purchase solutions is a plus.
Redo benefits and perks:
Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry
Career growth and advancement
On-site gym with showers, pickleball, and basketball
Flexible PTO & company holidays
Redo perks, monthly allowance to make purchases from ecommerce stores to support both existing and potential customers
Company HSA contributions
Weekly lunches & fully stocked break room
$100 monthly babysitting perk reimbursement
Office is minutes from biking and running trails
Numbers & Facts
Location
Draper, Utah
Skills
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Basketballunmatched
Communication Skillsunmatched
Cross-Sellingunmatched
Customer Acquisitionunmatched
Customer Experienceunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Exceeded Sales Goalunmatched
Interpersonal Skillsunmatched
LifeTime Value (LTV)unmatched
Needs Assessmentunmatched
Problem Solving Skillsunmatched
Purchasing/Procurementunmatched
Reimbursementunmatched
Salesunmatched
Sales Closing Skillsunmatched
Sales Supportunmatched
Sales/Support Engineering (SE)unmatched
Software as a Service (SaaS)unmatched
Technical Salesunmatched
Technical Supportunmatched
Up-Sellingunmatched
eCommerceunmatched
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