Description
JOB SUMMARY:
This role will begin as a Manufacturing Engineer and grow into a Sales Engineer role. Hiring manager has a three plan to grow this candidate into a sales engineer role.
A sales engineer is a professional who combines strong technical knowledge with sales skills to sell complex technical products or services to businesses, acting as a bridge between a company's technical offerings and customer needs by explaining product features, addressing technical concerns, and ultimately closing sales by demonstrating how the product can solve customer problems; and are responsible for understanding customer requirements, providing technical expertise, and collaborating with the sales team to secure deals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer customer inquiries in a prompt, professional manner.
Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
Project take-offs including determining customer/project requirements.
Read and understand blueprints, interpret specifications.
Create detailed bill of materials, spreadsheets and supporting documents based on take-offs.
Determine the appropriate Plascore product suitable for the customer's application.
Perform contract review on standard and non-standard products.
Analyze customer requirements and devise appropriate solutions to customer application issues.
Follow up on RFQ's to obtain orders or obtain reason for loss.
Update customer contact information on Plascore's contact management system.
Manage samples in sample room.
Coordinate trade shows as assigned.
Update measures on sales performance and analyze trends.
Deep understanding of product specifications, functionality, and technical aspects to effectively answer customer questions and address concerns.
Building relationships with potential and existing clients, identifying their needs, and tailoring product solutions to fit those needs.
Presenting product features and benefits through demonstrations, presentations, and technical discussions.
Collaborating with the sales team by providing technical information, supporting sales pitches, and participating in customer meetings.
Preparing detailed proposals and quotes that accurately reflect customer requirements and pricing.
Advising customers on system design, integration, and potential applications of the product.
Staying updated on industry trends, competitor offerings, and emerging technologies to identify new business opportunities.
Providing technical training to customers on product usage and troubleshooting.
Identifying and resolving technical issues that may arise during the sales process or post-sale implementation.
A Sales Engineer 1 will focus on understanding the basic features and benefits of the product
Sales Engineer 1 might handle simpler sales cycles with less technical involvement
A Sales Engineer 1 may primarily provide product demonstrations and basic technical support
Participate in improving our product, processes, equipment, and methods.
Handle internal and external questions in a prompt, professional manner.
Maintain a clean and safe work environment at all times.
Continually look for ways to improve job efficiency and performance.
Perform all reasonably related duties as assigned.
REQUIRED SKILLS
Strong technical background in relevant engineering disciplines
Excellent communication and presentation skills to explain complex technical concepts clearly
Ability to build relationships and rapport with customers
Sales acumen, including lead generation, negotiation, and closing deals
Analytical skills to assess customer needs and identify appropriate solutions
Ability to work effectively both independently and as part of a sales team
Works closely with more senior staff. Works on projects of varying complexity.
Helps plan projects or subtasks. Limited planning required outside immediate or assigned task.
Contributes to milestones.
Knows and applies basic concepts and techniques of the profession.
Works under close supervision.
Works within well-established practices and clearly defined scope of work.
Work reviewed frequently.
Initiative demonstrated moderate problem solving within assigned tasks.
Able to communicate clearly in writing (e.g. email, memos, explanations, drawings) and explain work to his/her supervisor and others in the group. Can work effectively with peers.
Assists with new product development and market research initiatives.
Qualifications
2-4 years engineering experience.
Engineering Degree
Plascore Benefits:
Bonus Programs
Health Benefits
Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
Free high-deductible health plan for employee only coverage.
New Hires are eligible for health insurance benefits on day one!
Company provided short-term and long-term disability coverage
Employee Assistance Program- including legal & professional counseling services
Paid Time Off
401(K) & Roth 401(K)
Educational Support
Childcare
Company Events
Other Perks
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Plascore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at careers@plascore.com.
Plascore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
Plascore is a global organization, with headquarters and manufacturing facilities in Zeeland, Michigan; manufacturing in Waldlaubersheim, Germany; and sales offices throughout the world.
As a global enterprise with a multi-cultural work community serving diverse markets, Plascore, Inc. is committed to good corporate citizenship in all we do. We recognize the contribution our suppliers make to our success and value our relationship. The same can be said about our staff, distributors and customers. We strive to provide opportunities and solutions for our team members, associates and customers. We are innovators, quality control technicians, engineers and customer service professionals.
Plascore, Inc. is AS/EN/JISQ9100 and ISO-9001 registered, and employs Lean Manufacturing principles throughout design, manufacturing and administration, to reduce lead time while assuring optimum quality and on-time delivery. In addition to our proprietary honeycomb manufacturing process, our value-added capabilities include adhesive development, CNC machining, powder coating, welding, thermoset and thermoplastic laminating and assembly. This extensive capability allows us to maintain rigid quality standards, control project scheduling and deliver superior products in the manner best suited to the client’s specific needs.