This role focuses on driving territory growth by providing advanced technical support, including on-site and remote troubleshooting, training, and issue resolution for electronic and mechanical products.
Expectations include strong technical aptitude in electronics, mechanical systems, computer networks, and software, with proactive problem-solving and relationship-building skills to support sales.
Main duties involve technical training, troubleshooting escalation, resolving performance complaints, supporting product rollouts, and developing sales strategies.
Qualifications include a bachelor’s degree or equivalent experience, 3-5+ years in technical support or engineering, and excellent communication skills.
Preferred qualifications encompass advanced technical knowledge and customer service experience.
Physical requirements involve travel (up to 50%), site visits, and physical activity.
Benefits include comprehensive health coverage, retirement plans, paid time off, and opportunities for involvement in employee resource groups and community programs.
This position offers a salary range of $85,500 - $120,000 annually.
Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.
ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.