This role focuses on driving territory growth through advanced technical support, including on-site and remote troubleshooting, training, and resolving product and service issues.
It requires strong technical aptitude in mechanical, electronics, computer systems, Wi-Fi, and software, with a proactive approach to troubleshooting and relationship building to support sales.
Key duties include providing technical training, supporting product rollouts, resolving complaints, developing sales strategies, and maintaining distributor relationships.
Qualifications include a bachelor's in a technical field or equivalent experience, 3-5+ years in technical support or engineering, excellent communication skills, and proficiency in Microsoft Office.
Travel up to 50%, physical demands include lifting up to 65 lbs. and site visits.
Benefits include comprehensive health coverage, 401(k), paid time off, and diversity initiatives.
Compensation ranges from $85,500 to $120,000 annually.
Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.
ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 57 countries that employ more than 50,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.