Sales Experience Coordinator

About Us

Every person on the planet dreams of a better home. And at LIXIL, we're committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We're a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

Overview

At the LIXIL Water Experience Center, it's essential to warmly welcome guests as they arrive, understanding their motivations for visiting. Providing informative tours and connecting them with the right team members ensures they achieve their goals. Maintaining a clean and well-organized facility is crucial, and any issues should be addressed promptly to enhance the overall guest experience.

Effective communication is key, as it involves managing incoming calls, emails, and leads while keeping track of appointments and events through scheduling software. Coordination of meetings and events requires collaboration with the Sales Experience Manager to handle logistics, from invitations to on-site execution. Additionally, arranging travel for visitors and fostering relationships with external vendors are important tasks, along with participating in training sessions and assisting with project reports as needed.

Responsibilities

Reporting to the Leader, Sales Experience, this role is pivotal in creating an exceptional experience while

supporting operations for visitors at the LIXIL Water Experience Center (LWEC), our flagship brand experience center located in Manhattan. The coordinator will serve as an ambassador of the facility, facilitate customer & event operations, maintain detailed daily reporting and perform administrative

and operational support tasks.

This role is located in Manhattan, and the individual will need to work in the office five days a week.

Qualifications

A Bachelor's degree or equivalent experience is preferred, along with the flexibility to work evenings and weekends for events. Candidates should possess excellent verbal and written communication skills, strong organizational and multitasking abilities, and the capacity to handle multiple projects and deadlines at once. A professional and friendly demeanor, coupled with a customer-first attitude, is essential, as is the ability to foster relationships with clients, vendors, and team members. Attention to detail and a commitment to excellence are crucial, along with the ability to work both independently and collaboratively within a team.

Experience in hospitality, production coordination, reception, or administrative roles in busy, customer-facing environments is preferred. Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) is required, while familiarity with Salesforce CRM software is a plus. Knowledge of the kitchen and bath industry, particularly in high-end markets, would be beneficial.

Hiring Range

The hiring range for is: $63k-$89k annually.

(Salary offer to be determined by the applicant's education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.)

EEO Statement

AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL's request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place. Only at LIXIL's request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.

Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.