Uniform Gear is looking for an enthusiastic Sales/Floor lead! We offer paid time off, paid lunch, matching 401K, and paid holidays (unlike most retail stores, we are closed for New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas)!
This role is responsible for delivering exceptional customer service. This role focuses on building strong relationships with customers, understanding their needs, and ensuring a professional experience. This role follows orders from the initial fitting through order fulfillment. The ideal candidate is service-driven, detail-oriented, excellent with phone/email communication and familiar with customization.
Responsibilities:
Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
Supports an environment of teamwork and trust
Directs sales team
Manages retail inventory
Helps retail and commercial customers
Fix minor computer/printer issues
Handle retail customer issues, questions, and concerns
Execute inventory counting
Answer Phones
Communicates heavily with General/Assistant Manager
Assist customers with custom orders
Assist Commercial Sales with uniform measuring, data entry and pick-ups
Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
Create inventory pos/check on inventory pos/oversee rush orders for retail customers
Qualifications for Assistant Store Manager:Public Safety Uniform Sales preferred but not required
Minimum high school diploma, GED, or equivalent education
2 years of retail clothing sales/sales lead position
Experience directing staff
Work-related references
Excellent organizational, time management, prioritization, and multitasking skills
Experience with interviewing, hiring, and evaluating candidates, and assessing employee performance
Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers
Able to give clear directions and set expectations for staff
Demonstrated ability to lead by example
Must work on-site
Must be able to stand for multiple hours at a time
Climbing small ladder, bending, reaching, squatting
Must be able to read and comprehend written/verbal orders
Must be able to communicate efficiently in English
Must be capable of only taking one meal period per day
Must be able to work between the hours of 9am-5pm Monday-Saturday
Light lifting of boxes
Skills
Critical Thinking
Time Management
- Excellent computer and communication
- Service Orientation
Social Perceptiveness
Judgment and Decision Making
Organization
Job Type: Full-time
Benefits:
- 401(k)
- Employee discount
- Paid time off
Shift:
Education:
- High school or equivalent (Required)
Work Location: In person