Analysis Skills, Communication Skills, Computer Skills, Cross-Functional, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Field Sales, Inside Sales, Lean Manufacturing, Machining, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Production Schedule, Project Execution, Project/Program Management, Pumps, Regional Sales, Return Merchandise Authorization (RMA), Returns Processing, Sales, Sales Management, Schedule Development, Technical Sales, Time Management, Writing Skills
Inside Sales Intern
LOCATION: Piqua, Ohio
BUSINESS UNIT: Crane Pumps & Systems
DEPARTMENT: Sales
SEGMENT: Fluid Handling
REPORTS TO: Inside Sales Manager
JOB REV DATE: 9/22/23
BASIC FUNCTION:
The Inside Sales Intern will learn all aspects of the sales process by spending time in both inside and outside sales with a continuous focus on customer service excellence. This role will also assist with driving project execution of our customer portal and enhancing our customer requests related to replacement pumps.
RESPONSIBILITIES AND DUTIES:
- Serve as Project Manager and drive execution to update and link data in the CP&S customer portal.
- Assists with building like for like products requested by customers for replacement pumps.
- Participate in product training in the manufacturing shop and scheduling to develop basic understanding of CP&S products.
- Participate in Outside Sales activities with Technical Trainers and Regional Sales Managers.
- In a timely and professional manner, supports customer call and email activity and responds to customer requests by providing quality recommendations. Effectively monitors customer shipment schedules and alerts customers to changes in delivery schedules.
- Generates quotations to customers and provides recommendations and suggestions to customers to meet their requirements. Utilizes established customer pricing and discount structure and effectively records customer quotations. Develops and distributes customer quotations in a timely manner.
- Works cross-functionally with all intra-company departments to communicate customer product
needs and order status.
- Acts as a liaison between customer and Crane Pumps & Systems organization to investigate and process shipping errors, and debit memos. Works closely with customers to identify and resolve.
- Review and process Return Material Authorizations.
- Other duties as assigned.
QUALIFICATIONS AND SKILLS:
- Must be enrolled in an Bachelor's level program.
- Strong analytical, problem solving, multi-tasking, time management and communication skills.
- Ability to learn and retain product specific information.
- Excellent personal, organizational, verbal and written communication skills
- Computer proficiency with Word, Excel, Outlook.
- Experience working in a Lean environment and/or participation in Kaizen event
Crane Pumps & Systems will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas (Examples: E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN), or those who need sponsorship for work authorization now or in the future, are not eligible for hire at this time.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
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Crane Pumps & Systems Inc