Sales Manager

Our associates celebrate lives. We celebrate our associates.

Sales Manager (SD)

JOB RESPONSIBILITIES

• Develop, coach, mentor, and support a team of Pre-Arrangement Advisor (PAA) sales activities to ensure monthly sales objectives are met and exceeded.
• Recruit, train, develop, and motivate top sales talent to achieve and exceed sales goals.
• Assist the PAAs and sales process by calling leads, setting appointments, and contributing to sales targets for the benefits of the office as needed to ensure monthly goals are met.
• Act as a resource to PAAs in support of sales opportunities, proposals, closing techniques, marketing plans, and community relations to increase sales.
• Monitor and manage sales performance, leads, conversion ratios, and compliance with Company policies of all ISRs.
• Design and recommend sales strategies, target segments, promotions, and programs based on market and competitive activity to increase market share.
• Coach and mentor PAAs on a variety of field sales concepts, techniques, practices, and procedures (in-home sales, seminar based sales, self-lead generation, etc.).
• Coordinate and lead regularly scheduled meetings to ensure sales team is highly motivated, on target with sales goals, and market growth opportunities.
• Comply with the Funeral Industry (Cremation) State and Federal Laws.
• Other responsibilities as needed.

MINIMUM REQUIREMENTS

Education

• Bachelors degree and/or 5 years equivalent managerial experience required, field sales preferred.
• Special License as needed.

Certification/License

• Funeral Director License only in specific states.

Experience

• At least 2 years of managerial experience or 5 years of industry experience.

Knowledge, Skills and Abilities

• Strong communication (verbal and written), interpersonal, and time management skills.
• Ability to multitask in a self-directed, dynamic environment with multiple priorities and deadlines.
• Strong business acumen and knowledge of sales techniques required.
• Demonstrated problem solving, negotiation, coaching, mentoring, and people management skills.
• Proven ability to communicate, present, and credibly influence team to meet and exceed sales objectives.
• High level of compassion and integrity.
• Problem-solving skills.
• Ability to multi-task and set priorities.
• Must understand how to analyze financial reports to determine actions necessary to maintain or improve the locations performance.

WORK CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Work indoors and outdoors during all seasons and weather conditions.
• Limited amount of local and/or multiple location traveling required.
• Business Professional Dress is required when in contact with families.

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day.
• Sitting continuously for many hours per day, up to 6 hours per day.
• Climbing stairs to access buildings frequently.

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
• Move, push and pull up to 25 lbs.

Work Hours

• Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state)
• Travel up to 10%.