SalesManager

PositionSummary

The Sales Manager is responsible for generating hotel revenue through proactive sales efforts, account management,businessdevelopment,andstrategicmarketinginitiatives.Thispositionfocusesonidentifyingnewbusinessopportunitieswhilemaintainingandgrowingexistingaccountstomaximizeoccupancy,ADR,andoverallrevenueperformance.

The Sales Manager serves as the primary liaison between clients and hotel operations, ensuring exceptional customer service throughout the salesprocessanddeliveringaseamlessguestexperience.Thisrolerequiresstrongrelationship-buildingskills,revenueawareness,organization,andtheabilitytocollaborateeffectivelywithhotelleadershipandoperationaldepartments.

AsaConcordLeader,youwill:

• Inspiregreatnessinyourteam.
• Encourageandsupportteammemberstoreachtheirfullpotential.
• CreateaworkenvironmentthatisaGreatPlacetoWorkforAll.
• Leadwithintegrity,transparency,respect,andprofessionalism.
• Careforyourteamandtheirfamilies.

EssentialResponsibilities

Sales&BusinessDevelopment

• Generatenewbusinessthroughprospecting,networking,salescalls,directsalesefforts,communityinvolvement,andclientrelationshipdevelopment.
• Manageandgrowexistingaccountswhileidentifyingopportunitiesforrepeatandreferralbusiness.
• Conducthotelsitetoursandpresentationsforprospectiveclients.
• Developandexecutesalesstrategiestoachievemonthly,quarterly,andannualrevenuegoals.
• Identifyandsecurebusinessfromcorporate,government,project-based,relocation,sports,healthcare,construction,andothertargetmarketsegments.
• Participateinlocalnetworkingevents,tradeshows,andcommunityorganizationstobuildrelationshipsandincreasehotelvisibility.

Account&RevenueManagement

• Maintainawarenessofmarketconditions,competitivepositioning,andpricingstrategies.
• CollaboratewithRevenueManagementtomaximizeoccupancy,ADR,andoverallhotelprofitability.
• Accuratelyforecastgrouproomrevenueandbusinessopportunities.
• Monitoraccountproductionandproactivelyadjustsalesstrategiestomeetobjectives.
• Meetorexceedestablishedsalesactivitygoals,includingprospectingcalls,appointments,sitevisits,andrevenuetargets.

ClientService&Coordination

• Deliverexceptionalcustomerservicethroughtimelyresponses,professionalcommunication,andconsistentfollow-through.
• Coordinateclientrequirementswithhoteldepartmentstoensuresuccessfulexecutionofagreementsandevents.
• Maintaindetailedrecordsregardingcontracts,roomblocks,concessions,clientpreferences,andaccounthistory.
• Serveasaliaisonbetweenclientsandoperationsteamstoensureguestsatisfactionandlong-termaccountretention.
• Attendclientfunctions,networkingevents,andcustomerappreciationactivitiesasneeded.

Administrative&OperationalResponsibilities

• Maintainaccuratesalesactivity,accountinformation,andopportunitytrackingwithinDelphiandotherapprovedsalessystems.
• Utilizepropertymanagement,CRM,andsalessystemseffectivelytosupportbusinessdevelopmentefforts.
• Preparereports,forecasts,actionplans,andsalesupdatesasrequired.
• Participateindepartmentmeetings,trainingprograms,andhotelplanninginitiatives.
• Supporthotelleadershipwithspecialprojectsandotherreasonabledutiesasassigned.

Qualifications

• Minimum2yearsofhospitalitysalesexperiencepreferred.
• Hotelsalesexperiencestronglypreferred.
• Demonstratedabilitytoprospect,negotiate,andclosebusinessopportunities.
• Strongcommunication,presentation,organizational,andrelationship-buildingskills.
• ExperienceusingDelphi,CI/TY,CRMplatforms,orcomparablesalessoftwarepreferred.
• Stronganalyticalskillswithunderstandingofhotelrevenuemanagementprinciples.
• Abilitytoworkindependentlywhilecollaboratingeffectivelywithhotelleadershipandoperationalteams.
• ProficiencyinMicrosoftOfficeSuite.
• Validdriver'slicenseandreliabletransportationforlocalsalesactivitiespreferred.

Benefits

• Competitivewages
• Medical,dental,andvisioninsurance
• Lifeinsurance
• Short-andlong-termdisabilityoptions
• 401(k)withcompanymatch
• Tuitionassistance
• DiscountedroomratesatConcord-managedhotels
• Training,development,andadvancementopportunities

WhyJoinConcord?

AtConcordHospitality,weinvestinourassociatesthroughtraininganddevelopmentateverylevel.OurAssociateFirstculturepromotesgrowth,diversity,inclusion,andwork-lifebalance.

Builtonfivecornerstones—Quality,Integrity,Community,Profitability,andFUN!—ourassociatesproudlysay:

"WeAreConcord!"

ConcordHospitalityisanEqualOpportunityEmployercommittedtocreatingadiverseworkplaceandaGreatPlacetoWorkforAll.