Security Base Group Inc. is seeking a motivated, organized, and professional individual to support our sales, marketing, customer service, CRM management, and administrative operations. This position plays a key role in helping our team generate new business, maintain strong client relationships, and ensure leads are properly managed from initial inquiry through the sales process.
Primary Responsibilities:
Answer incoming calls and inquiries from prospective clients.
Follow up with leads via phone, email, and text.
Schedule appointments for the sales team.
Maintain and update CRM records accurately.
Track lead activity and ensure timely follow-up.
Assist with proposals, quotes, contracts, and client onboarding.
Coordinate with website developers, marketing vendors, Google Ads support, and technical support teams.
Monitor online lead generation efforts and marketing campaigns.
Assist with administrative projects and daily office operations.
Provide excellent customer service and professional communication.
Qualifications:
1–3 years of customer service, administrative, sales support, or appointment-setting experience.
Experience with CRM software preferred.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Application Question(s):
What is the typing speed? How many words per minute?
How many years of CRM experience do you have?
What CRM systems have you used?
Have you ever followed up with leads by phone, text, and email?
Have you scheduled appointments for a sales team?
Are you comfortable coordinating with marketing vendors and technical support teams?