Sales & Marketing Manager At College Hunks Hauling Junk & Moving In Lowell, MA

Mission: To grow to be one of the top College Hunks Hauling Junk and Moving franchise locations in the county over the next 3-5 years as well be a launching pad for future entrepreneurs in the by exemplifying our four core values everyday of building leaders, always branding, creating a fun enthusiastic team environment and listening, fulfilling and delighting our clients, vendors, employees and community.

Purpose: To ensure comprehensive sales strategies and staffing to maximize operations and perpetuate a culture of accountability, consistency and order by upholding the Core Values of Always Branding, Building Leaders, Creating a Fun, Enthusiastic Team Environment and Listen, Fulfill and Delight our team members and clients.

About the position: You will be the Lead Sales Representative and Assistant Manager at College Hunks Hauling Junk and Moving and responsible for the day to day sales efforts of the company. This includes but not limited to the following primary functions:

• Sales & Estimating - Inbound & Outbound Sales
• Recruiting, Interviewing, and Retention
• Training (as needed) of new hire onboarding and advanced sales training

Responsibilities & Accountabilities

• Complete junk and moving estimates, on-site, & over the phone.
• Wear the College Hunks Hauling Junk uniform according to the operations.
• Complete Move Welcome Calls, Confirmation Calls, Additional Information Calls, Sales Opportunity Calls, and Outbound Marketing Call Campaigns
• Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.
• Assist the Operations Manager with training Truck Captains to establish value and price appropriately so client understands the value they received for the price they were charged.
• Assist the Operations Manager to keep disposal costs below target (11% goal) by pricing accurately.
• Assist the Operations Manager to keep team costs below target (18% junk & 24% moving).
• Assist Operations Manager conducting daily inspection of trucks upon return of teams in the evening to verify proper move supply materials.
• Prepare, schedule, and deliver training classes for team member on advanced topics such as upselling, sales, moving techniques, daily operational schedule management and efficiency, and cost reducing practices for disposal and labor.
• Assist with the training and development of additional estimators to fill in on the weekend and in your absence.
• Conduct onsite and over the phone estimates
• Ensure proper material readiness and complete material resupply orders as needed.
• Track apparel inventory and reorder as needed.

Additional Responsibilities:

• 100% client amazement and loyalty measured by Happy Checks, Listen360 surveys, lack of negative feedback and monthly increases in repeat and referral business.
• Operate company vehicles safely and maintain safe work environment and practices at all times, measured by zero vehicle accidents or job injuries.
• Boost team member awareness of company mission and vision to be measured by achieving team member goals.
• Produce and review sales reports
• Execute monthly marketing plans and calling missed leads.
• Submit report on 28th of each month for converted leads to closed jobs with the revenue generated from the lead.
• Deliver boxes and moving supplies to clients
• Manage Local franchise social media as needed.

Marketing

• Ensure field teams do 1 Sign drop per shift worked
• 7 directed signs per week.
• Locations are direct and repeated in 30-day cycles.
• Networking groups and meetings
• Find opportunities for unused trucks to park in high profile visible locations based on marketing focused zip code strategies.
• Assist with the implementation and execution of marketing plans.
• Keep all unused trucks parked in high profile visible locations based on marketing focused zip code strategies.