Sales Operations 2

Job Title: Sales Operations 2
Location: Boston, MA
Duration: 12 months
Hybrid: Mon Thurs onsite, Fri remote

Job Role:

• Reason for opening: Project Support
• Expected contract length: 12 months from start date
• Team details & who they will work with: Principal, Program Management & Growth
• Initiatives, CV GLB DTC 5100 Global Exec

Desired Candidate Profile:

• Minimum required years of experience: 3 YOE in Business development and sales
• Education requirements: bachelors or equivalent

Must have skills:

• Managing and restarting business line for Products
• Manual and knitty-gritty intake tasks: pushing brand visibility, cold calls, etc
• Processing inventory, working with logistics teams, Operations management, purchase orders

Nice to have skills:

• Independent worker, self starter
• Has worked in sales in a client facing role, can manage challenging conversations in a corporate environment
• Is interested in a start-up-like environment, looking for new opportunities
• Software/technical requirements:
• Previous client/industry experience preference: Yes

Role Purpose:
The Business Development & Sales Associate will support the growth of the Bulk/B2B business by:

" Capturing and converting inbound demand

" Supporting proactive pipeline generation

" Managing customer relationships and order intake

" Coordinating cross-functional execution for timely delivery

This role is critical to enabling the Bulk business to scale as both a revenue driver and brand-building channel.

Responsibilities
1. Lead Intake & Customer Management

" Manage bulk order inquiries via intake systems and email channels

" Gather key inputs (order size, customization requirements, timelines)

" Guide customers through the end-to-end ordering process

2. Sales & Conversion

" Support pricing discussions using standardized rate cards

" Partner with clients on product selection and customization options

" Convert inbound leads into confirmed orders

3. Business Development Support

" Identify and drive outreach (cold calls) to target segments:

" Corporate gifting and promotional agencies

" Services industry (hotels, restaurants, organizations like Sodexo)

" Universities and institutional partners

5. Order & Project Management

" Track orders through full lifecycle (inquiry fulfillment)

" Maintain visibility into approvals, production timelines, and delivery milestones

" Provide regular updates to customers

6. Process & Operational Improvement

" Support improvements to intake forms and customer experience