Sales Operations Analyst

For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure.

KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We're a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water.

Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O'Brien, and Onyx.

Your Impact

BOTE Paddleboard Company is seeking a full-time Sales Operations Analyst to be the operational engine behind our specialty dealer business. Candidate must be a process-minded individual who thrives in the unglamorous, mission-critical work of turning a sales conversation into a clean, on-time, fully-compliant shipment. Someone comfortable talking to the warehouse floor and working in a spreadsheet in the same afternoon, who sees a broken process and wants to fix the system. Candidate will report to the Director of Sales and be expected to work closely with Sales, Operations, the warehouse team, and CX. Strong analytical skills, hands-on operational instincts, and a builder's mindset are a must.

What You'll Do

• Own order entry, any EDI transactions, and any routing guide compliance for the specialty dealer channel.
• Manage account setup, price list maintenance, and terms in Microsoft Dynamics for specialty accounts.
• Resolve post-sale issues - chargebacks, shortages, returns, disputes - and identify root causes to prevent repeat occurrences.
• Partner directly with the warehouse team to optimize pick and pack routes, packing standards, and dealer-specific compliance requirements.
• Track fulfillment KPIs (fill rate, on-time ship, error rate) and act on what the data shows.
• Help launch and administer BOTE's CRM platform, then own day-to-day data hygiene, pipeline accuracy, and account records once live.
• Document and continuously improve recurring sales processes - new dealer onboarding, sample requests, order exceptions, and account workflows.
• Translate between Sales, Warehouse, CX, and Finance to turn dealer expectations into operational reality.
• Maintain core operational dashboards and surface the data that helps Sales spot problems early.

What You've Accomplished

• 1-3 years in sales operations, order operations, wholesale/retail account ops, or warehouse/fulfillment coordination
• Background in consumer products and/or wholesale-to-retail businesses
• Hands-on experience with order entry, EDI, and major retailer routing guides
• Working knowledge of an ERP (Microsoft Dynamics preferred) and advanced Excel (pivots, XLOOKUP/INDEX-MATCH, comfort with large datasets)
• Strong written and verbal communication across all channels: in-person, phone, and written
• Excellent time management with proven ability to multi-task and manage competing deadlines
• Ability to work individually and in a team environment, including with overseas partners
• Strong computer skills and adaptability learning new software platforms; PC, Mac, and standard office equipment
• Dynamics 365 & PowerBI experience preferred
• Bachelor's degree preferred, not required

Suitable Candidates:

• Passionate about the paddleboard industry and the lifestyle that the BOTE brand represents
• Process-minded, self-motivated, and comfortable owning unglamorous work
• Thrives in a fast-paced and high-energy environment
• Fast learner who is willing to get their hands dirty - on a warehouse floor, in an ERP, and in a spreadsheet
• Someone who fixes the underlying problem, not just the symptom

How You Thrive

You go "all out."  You tend to approach everything you do with velocity.  From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.

KENT Outdoors is proud to be an Equal Opportunity Employer.