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Sales Operations Analyst

tentek

Irvine, CA

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JOB DETAILS
SKILLS
Accounts Receivable, Analysis Skills, Automation, Billing, Budgeting, Business Intelligence Software, Business Operations, Business Support, Cadence, Cloud Applications, Communication Skills, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Data Analysis, Data Management, Data Quality, Delivery Driving, Detail Oriented, Develop and Maintain Customers, Documentation, Enterprise Sales, Finance, Financial Analysis, Forecasting, Information Technology & Information Systems, Legal, Microsoft Product Family, Multiplatform/Cross-Platform, Operational Support, Organizational Skills, Performance Analysis, Power BI, Presentation/Verbal Skills, Pricing, Process Improvement, Project/Program Coordination, Public/Media/Press/Analyst Relations, Purchase Orders, Purchasing/Procurement, Quality Management, Reporting Dashboards, SAP, Sales, Sales Analysis, Sales Management, Sales Operations, Sales Support, Salesforce.com, Software Development, Statement of Work (SOW), System Integration (SI), Tableau, Technical Support, Time Management, Writing Skills
LOCATION
Irvine, CA
POSTED
3 days ago
The Sales Operations Analyst (Contractor) will serve as the operational backbone of the Key Account Management organization, helping to streamline and execute the day-to-day sales operations activities required to support IT and business units. This role partners closely with KAMs, Solution Architects, Delivery/PMO, Finance, Procurement, Legal, and other cross-functional stakeholders to improve process consistency, data quality, reporting, and execution speed in a fast-paced, multi-technology environment.
Key Responsibilities

  • Own KAM sales operations execution: Manage and standardize recurring sales ops activities (weekly/monthly reporting, cadence support, trackers, status updates) to ensure consistency.
  • CRM administration and hygiene: Maintain accurate opportunities, accounts, contacts, and activity tracking in the CRM; drive data completeness and quality; support consistent stage definitions and close-date discipline.
  • Pipeline, forecasting, and performance reporting: Produce regular dashboards and executive-ready summaries (pipeline, bookings, renewal/expansion, backlog, key risks, and next actions) and support ad-hoc analysis requests from the KAM HOD.
  • Deal and engagement support: Coordinate internal steps needed to move work from concept to execution (intake routing, approvals, effort estimates, pricing inputs, and documentation readiness).
  • Contract/SOW and lifecycle tracking: Maintain trackers for SOWs, amendments, renewals, and key milestones; partner with Legal/Procurement/Finance to support timely review cycles and reduce administrative bottlenecks.
  • AR oversight and tracking: Provide oversight, tracking, and day-to-day coordination of accounts receivable (AR) activities tied to KAM/CBU engagements, including invoicing milestones alignment, aging visibility, and proactive follow-up with internal stakeholders to support timely collections.
  • Purchase Requests, ES, and GAR management: Submit, track, and maintain documentation for Purchase Requests (PRs), ES, and GAR items; ensure completeness, proper routing/approvals, and status visibility from submission through completion.
  • Purchase Order (PO) oversight and tracking: Submit, track, and manage Purchase Orders (POs) in alignment with approved scope and budget; reconcile PO status against project milestones and invoices; and coordinate with Procurement/Finance and delivery teams to resolve discrepancies.
  • Operational coordination across teams: Proactively follow up on action items across Sales/KAM, Solution Architecture, Delivery/PMO, and functional teams; remove friction by clarifying owners, deadlines, and dependencies.
  • Process improvement and documentation: Identify recurring breakdowns, root causes, and opportunities for automation or simplification; document standard operating procedures (SOPs), templates, and checklists.
  • Customer/CBU readiness support: Prepare and maintain client-facing operational artifacts as needed (meeting packs, QBR/MBR inputs, action logs, decision logs, and executive summaries) aligned to company standards.
  • Tools and technology enablement: Support the KAM organization in working effectively across multiple tools and platforms (e.g., CRM, Microsoft 365, collaboration tools, reporting/analytics) and coordinate with IT stakeholders when issues impact execution.
  • Confidentiality and compliance: Handle sensitive customer and commercial information appropriately and follow company policies for data handling and access management.
Required Qualifications
  • 5+ years of experience in Sales Operations, Sales Support, Revenue Operations, Deal Desk support, Business Operations, or a similar cross-functional operations role.
  • Demonstrated ability to operate in a fast-paced environment with shifting priorities and multiple concurrent workstreams.
  • Strong project coordination skills with a track record of driving follow-ups, closing action items, and improving process adherence.
  • Strong analytical skills with advanced Excel capabilities (e.g., pivots, lookups, data validation) and comfort turning data into clear executive summaries.
  • Experience maintaining high-quality CRM data and producing pipeline/performance reporting, including hands-on experience with Salesforce.
  • Experience working with SAP (e.g., PR/PO-related activities, invoice/AR visibility, and operational reporting).
  • Excellent written and verbal communication skills and the ability to work effectively with technical and non-technical stakeholders.
  • High attention to detail, strong ownership mindset, and disciplined documentation habits.
  • Familiarity with SOWs, MSAs, basic commercial terms, and cross-functional workflows involving Legal, Procurement, Finance, and Delivery/PMO.
Preferred Qualifications
  • Experience supporting enterprise account teams in IT services, systems integration, cloud, application development, infrastructure, data/analytics, or managed services environment.
  • Experience supporting QBR/MBR routines, account governance, executive reporting, and stakeholder communications.
  • Advanced Excel experience (e.g., complex pivots, Power Query, automated templates/trackers, and building repeatable reporting packs).
  • Experience with reporting/BI tools such as Power BI or Tableau.
  • Experience in automotive is a plus.

About the Company

t

tentek

OVERCOME YOUR IT
HIRING CHALLENGES

Hiring tech professionals is only one part of your job, but the state of the market requires much more time and attention than most hiring managers can find.

As a leader among IT recruiting firms, TenTek deploys thorough and proven recruiting methods to match you with your ideal candidates, whether your needs are short-term or long-term. By treating you like a partner, not just a client, we outperform other IT staffing companies to help you attract exactly whom you need to achieve your goals.

Leverage Our IT Staffing Services to:

  • Streamline the hiring process
  • Meet critical deadlines
  • Close skill gaps
  • Find hard-to-access skills in your market

  • Our Services:

    TenTek offers flexible, customizable solutions to help you overcome your hiring challenges and access the tech talent you need, when you need it.

    • Contract: Expert, skilled technical consulting help for as long as you need it.
    • Contract-to-Hire: Reduce hiring risk and improve retention by assessing the fit of a consultant before extending an offer.
    • Direct Hire: Find the right talent for your organization. We identify and attract top talent, and match them to your specific needs.
    • Payroll: Place your consultants on TenTek’s payroll. We handle salary, benefits, and employment liability.
COMPANY SIZE
10 to 19 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1989
WEBSITE
https://www.tentek.com/

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